Service Controller

Daisy Business Solutions; Krugersdorp; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A South African business solutions provider is looking for a Customer Service Controller in Krugersdorp. The candidate must have at least 2 years of experience and strong connectivity-related skills. Responsibilities include logging service calls, processing applications for service providers, and coordinating technicians. Ideal candidates should possess excellent organizational and communication skills, with a strong ability to handle stress in a fast-paced environment. The position is on-site in Gauteng.

Qualifications

• Minimum 2 years’ experience as a Customer Service Controller/Agent.
• General connectivity-related experience is essential.
• Strong organizational skills and excellent communication skills required.

Responsibilities

• Log connectivity service calls.
• Identify correct fault diagnosis.
• Process applications on behalf of service providers.
• Coordinate technicians and update connectivity applications.
• Handle customer queries in a timely manner.

Skills

Customer Service

Microsoft Word

Microsoft Excel

Organizational Skills

Communication Skills

Stress Management

Education

Grade 12 qualification

Job description

Job Description

• Log connectivity service calls
• Identifying correct fault diagnosis
• Process applications on behalf service providers
• Update connectivity applications and relevant spreadsheets
• Coordinate technicians
• Update connectivity call out sheet
• Arrange stock for connectivity
• Conducting feasibility analysis with service providers
• Submitting porting/migration to service providers
• Processing quotations and invoices
• Provide regular feedback to relevant parties i.e. clients, suppliers and internal staff
• Accurately load all information on the BPO system
• Ensure timeous handling of all customer queries
• Perform any other duties as assigned from time to time

Work Experience And Skills

• Minimum 2 years’ experience as a Customer Service Controller /Agent
• Must have general connectivity-related experience
• Grade 12 qualification
• Strong in Microsoft word & excel
• Industry experience preferable
• Excellent customer service experience
• Telephone and email etiquette
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Strong organizational skills
• Excellent communication skills