Service Controller

Mirror Images; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading office automation company is seeking an experienced candidate who must possess a background in office automation and at least two years of experience in customer service roles. Responsibilities include filing, managing quotes, overseeing technicians, and ensuring accurate dispatching. The ideal candidate should be computer literate, possess excellent Microsoft Office skills, and demonstrate effective problem-solving capabilities while handling customer interactions calmly. This role is located in Gauteng, South Africa.

Qualifications

• Minimum 2 years experience in a similar position.
• Experience in a demanding customer services environment.
• Ability to handle difficult clients calmly and courteously.

Responsibilities

• Filing corporate divisions' service-related documents.
• Ordering spares for engineers.
• Drafting, emailing, and following up on quotes.
• Managing the dispatch board and posting daily calls.

Skills

Excellent knowledge of Microsoft Office

Problem-solving skills

Ability to multitask

Accuracy and attention to detail

Customer service skills

Education

Grade 12 or equivalent

Job description

Duties

• Must come from an Office Automation background at least 2 years.
• Filing of all corporate divisions service related documents.
• Ordering spares for engineers in corporate division.
• Quotes to be drafted, emailed and followed up on.
• Filing all delivery & collection documentation for all repairs and items sold to clients via quotes.
• Overseeing the dispatching of Technicians.
• Manage dispatch board and posting of all calls daily.
• Must be computer literate and have an excellent working knowledge of the Microsoft Office suite of programs.

Qualifications

• Grade 12 or equivalent.
• Minimum 2 years experience in a similar position.
• Working in a demanding customer services environment.
• Ability to assimilate and communicate complex information and the ability to work accurately at speed.
• Good team player and reliable to work well under pressure.
• Must be able to multitask and have good problem-solving skills.
• Must be confident and outspoken, but at the same time must be able to handle difficult / annoyed clients in a calm, collected and courteous manner.
• Accuracy and attention to detail.
• System Knowledge - BPO Knowledge would be an advantage.