Service Consultant (B2B Sales) (PTA)

DataFin; Centurion, Pretoria; On-site; ZAR 420,000 - 600,000; Full time

Job summary

A dynamic provider of Information Management Solutions is urgently seeking a Service Consultant in Centurion. The role involves maintaining excellent customer relationships and assisting Account Managers. Candidates must have a B Degree and at least 6 years of sales and marketing experience. Strong communication skills and business acumen are essential. This position offers opportunities to resolve client queries and enhance service delivery.

Qualifications

• Minimum 6 years of solid knowledge in Sales, Channel and Consumer Marketing, Logistics or Supply Chain.
• Excellent command of the English language.

Responsibilities

• Maintain customer relationships through effective service delivery.
• Resolve client queries escalated by Account Managers.
• Manage documentation as per customer’s strategy.
• Assist with business proposals for customers.
• Ensure satisfaction across allocated portfolios.

Skills

Sales knowledge

Customer relationship management

Excellent communication skills

Networking

Interpersonal skills

Attention to detail

Team player

Organizational skills

Business acumen

Computer literacy

Education

B Degree in Sales/Business Administration/Customer Relationship/Marketing Management

Job description

ENVIRONMENT

A highly driven & articulate Service Consultant with B2B Sales experience is urgently wanted to join the Pretoria team of a dynamic provider of Information Management Solutions. Your core role will be to maintain excellent customer relationships through effective service delivery & assisting Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. You will actively resolve all client queries that have been escalated within a reasonable timeframe while actively identifying leads for respective Key Account Managers. The successful candidate will require a B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management with a minimum of 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain. You need to be skilled at networking, possess strong business acumen, be able to present and communicate information, meeting customer expectations and delivering results.

DUTIES

• Ensure that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
• Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
• Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
• Ensure that clients’ portfolios data integrity is accurately maintained.
• Assist with preparing and presenting business proposals to both existing and new potential customers.
• Maintain close relationships with the Account Managers in order to capitalise on opportunities identified.
• Maintain in-depth knowledge of the organisation’s product and service offerings, including digital, SaaS, and physical solutions.
• Ensure effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
• Deal with, resolve and report on issues, concerns and complaints as relates to your portfolio or allocated clients.

REQUIREMENTS

Qualifications –

• B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management.

Experience/Skills –

• At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain.
• Excellent command of the English language.
• Must have excellent communication and interpersonal skills.
• Must pay attention to detail.
• Must be focused on achieving results.
• Must be a team player.
• Must have business acumen and be able to communicate at all levels.
• Must be highly computer literate.
• Demonstrate excellent organisational skills.
• Relating and Networking.
• Presenting and communicating information.
• Writing & Reporting.
• Planning & Organising.
• Delivering results and meeting customer expectations.
• Following instructions and procedures.
• Adapting and responding to change.
• Coping with pressures and setbacks.
• Working with People (Relationship building business).
• Target Driven.
• Must have valid driver’s licence with own transport.

Desirable to have –

• Applying expertise and technology.
• Learning and researching.
• Entrepreneurial and commercial thinking.
• Territory Planning.
• Inspire action on Debtors.
• Time Management (Response Time).
• Adhere to timelines.
• Discipline and organise reports.