Service Advisor

Clicks Group; Stellenbosch; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A retail company in Stellenbosch is seeking a Store Supervisor to enhance customer service and operational efficiency. Responsibilities include managing point-of-sale activities, staff training, resolving customer queries, and maintaining stock control. Essential qualifications are a Grade 12 and relevant management qualification. Ideal candidates possess strong managerial skills and a customer-oriented mindset. The role emphasizes compliance with company policies and fostering a positive retail environment.

Qualifications

• Proven understanding of financial management principles.
• Experience in retail/FMCG and merchandising principles.
• Knowledge of stock and compliance management procedures.
• Promotes customer service excellence and manages IR practices.

Responsibilities

• Direct and control all operational activities at the point of sale.
• Manage stock and cash, minimising shrinkage.
• Train and motivate shop assistants for excellent service.
• Ensure proper staffing in line with policies and legislation.
• Resolve customer queries promptly.
• Promote Clicks Clubcard participation.
• Enforce security measures and cash control.

Skills

Results and target driven

Sound managerial skills

Planning and organising skills

Problem-solving skills

Strong customer orientation

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Position Summary

Clicks Group is seeking a Store Supervisor to enhance customer service and POS operational efficiency at the Stellenbosch store.

Job Objectives

• Direct and control all operational activities at the point of sale efficiently.
• Manage stock and cash safely, minimising shrinkage and maintaining high housekeeping standards.
• Train, competence, motivate, and direct shop assistants/cashiers to deliver service excellence at all times.
• Ensure sufficient staffing of shop assistants/cashiers in line with work schedule, company policies, and labour legislation.
• Resolve all customer queries promptly in line with company policies.
• Drive promotion of the Clicks Clubcard to achieve participation targets.
• Effectively manage stock by enforcing security measures, cash controls, returns policies, and all relevant administrative duties to minimise stock losses and maximise security procedures at the point of sale.
• Deliver superior customer service by acting as a brand ambassador, being visible, and offering a friendly and professional service.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Maintain updated knowledge on products, ranges, promotions, and events to provide correct information to customers at all times.

Knowledge

• Understanding and application of financial management principles.
• Retail/FMCG background and understanding of merchandising and promotions principles.
• Knowledge of stock, cost, risk, and compliance management procedures.
• Knowledge of customer service excellence.
• Knowledge of labour legislation and IR practices.
• Knowledge of competency‑based interviewing.

Skills

• Results and target driven.
• Sound managerial skills.
• Planning and organising skills.
• Problem‑solving skills.
• Strong customer orientation.
• Good communication skills.
• Computer literacy.
• Numeracy skills.

Competencies

Essential

• Leading and Supervising.
• Relating and Networking.
• Delivering Results and Meeting Customer Expectations.

Desirable

• Following instructions and procedures.
• Working with people.
• Analysing.
• Planning and organising.
• Coping with Pressures and Setbacks.

Education

Essential

• Grade 12.
• Relevant Retail/Business Management qualification (External applicants).

Desirable

• Maths 50% and English 50% at Grade 12 level.