Service Advisor - Clicks Edgars Rustenburg Building

Clicks Group; Rustenburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail company in Rustenburg is seeking a Service Advisor to deliver exceptional customer service and manage point-of-sale operations. The ideal candidate will have retail experience and strong communication skills. Responsibilities include supervising staff, resolving customer queries, and ensuring operational efficiency. The role requires Grade 12 education and experience in retail or FMCG environments. This position offers an opportunity to be part of a dynamic team that prioritizes service excellence.

Qualifications

• 1 year experience in a customer-facing role in retail/FMCG.
• Maths and English at Grade 12 level (desirable).
• Experience overseeing employees in a retail environment.

Responsibilities

• Direct operational activities at the point of sale.
• Train and mentor staff on service excellence.
• Resolve customer queries promptly.

Skills

Financial management principles

Retail/FMCG background

Customer service excellence

Problem-solving skills

Good communication skills

Computer literacy

Numeracy skills

Education

Grade 12

Relevant Retail/Business Management qualification

Job description

Position Summary

Service Advisor at Clicks Store in Rustenburg, reporting to the Store Manager. This role delivers fast, efficient customer service and supports point‑of‑sale operations.

Job Purpose

Ensure service excellence at the point of sale by delivering efficient customer service and managing POS operational activities.

Responsibilities

• Direct and control all operational activities at the point of sale efficiently.
• Safely manage stock and cash, minimise shrinkage, and maintain high standards of housekeeping and administration.
• Train, mentor, and direct shop assistants and cashiers to uphold service excellence at all times.
• Staff shop assistants and cashiers in line with schedules, company policies, and labour legislation.
• Resolve all customer queries promptly and efficiently in line with company policies.
• Promote the Clicks Clubcard to achieve clubcard participation targets.
• Manage stock effectively by enforcing security measures, cash controls, returns policies, and other relevant administrative duties to minimise stock losses.
• Deliver superior customer service as a brand ambassador, being visible and offering a friendly, professional service.
• Support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• Maintain updated knowledge on products, ranges, promotions, and events to provide correct information to customers at all times.

Minimum Qualifications

• Grade 12
• Maths 50% and English 50% at Grade 12 level (desirable)
• Relevant Retail/Business Management qualification (External applicants)
• 1 year experience in a customer‑facing role, overseeing the work of employees within a retail/FMCG store operations environment
• Numeracy and stock management experience

Skills, Abilities, and Knowledge

• Financial management principles
• Retail/FMCG background and merchandising and promotions principles
• Stock, cost, risk, and compliance management procedures
• Customer service excellence
• Labour legislation and IR practices
• Competency‑based interviewing
• Results and target‑driven orientation
• Sound managerial skills
• Planning and organising skills
• Problem‑solving skills
• Strong customer orientation
• Good communication skills
• Computer literacy
• Numeracy skills

Competencies

• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Relating and Networking
• Following instructions and procedures
• Working with people
• Analysing
• Planning and organising
• Coping with Pressures and Setbacks

All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.