Service Advisor - Car Dealerships

Manpower Sa (Pty) Ltd; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An innovative automotive group in Gauteng is seeking an experienced Service Advisor to enhance customer interactions. The role involves managing service appointments, coordinating with technicians, and maintaining high customer satisfaction. The ideal candidate has 3-4 years of experience and exceptional administrative and customer service skills. This position offers a dynamic work environment with a strong focus on results.

Qualifications

• 3-4 years of experience as a Service Advisor.
• Proven track record of meeting targets.
• Exceptional customer service capabilities.

Responsibilities

• Manage customer service interactions from booking to collection.
• Schedule appointments and estimate service costs.
• Coordinate with technicians for repair descriptions.

Skills

Customer service

Administrative skills

Digital literacy

Interpersonal skills

Attention to detail

Tools

MS Office Suite

Evolve

IAL

Job description

Our client is an innovative automotive group dedicated to transforming the car buying and servicing experience.

Our mission is to create magical moments for every customer, whether they’re purchasing a second‑hand vehicle or a luxury marque.Job Overview

We are seeking an experienced Service Advisor to join their dynamic team.

The ideal candidate will be the critical link between their customers, service technicians, and workshop operations.

Key Responsibilities

• Manage customer service interactions from initial booking to vehicle collection
• Schedule appointments and estimate service costs
• Coordinate with technicians to ensure accurate repair descriptions
• Handle warranty and service claims efficiently
• Maintain exceptional customer satisfaction standards

Required Qualifications

• 3‑4 years of experience as a Service Advisor
• Strong administrative capabilities
• Proven track record of meeting targets
• Experience with corporate dealerships and volume brands
• Exceptional customer service capabilities
• Excellent administrative and interpersonal skills
• Ability to work in a fast‑paced environment
• Goal‑driven and results‑oriented
• Attention to detail
• Transparent and honest communication
• Digital literacy

Requirements

• Proficiency in MS Office Suite
• Experience with automotive platforms (Evolve and IAL preferred)
• Digital native

Working Hours

Monday to Friday: 7:30 AM – 5:30 PM; Saturday: 8:00 AM – 1:00 PM.

Key Performance Indicators

• Achieve 95% Customer Satisfaction Index
• Book cars per month
• Maintain % compliance in service and warranty claim processes

Please note only shortlisted candidates will be contacted.