Service Admin Manager

Company People Motor Industry Recruitment Specialists; Johannesburg; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A recruitment specialist firm in Johannesburg is looking for an experienced Service Admin Manager to oversee service advisors and ensure compliance with OEM standards. The ideal candidate must have at least 5 years in a senior service role and demonstrate a strong track record in customer relationship management and achieving departmental targets. This role offers competitive compensation ranging from R22,000 to R25,000 per month.

Qualifications

• Minimum of 5 years experience in a senior service advisor and administrative role.
• Experience managing service advisors and workshop administration.
• Ability to ensure compliance with OEM standards.

Responsibilities

• Manage service advisors and clerks to ensure smooth operations.
• Build and maintain customer relationships within the service department.
• Ensure accurate reporting and compliance with financial management.

Skills

Experience in senior service advisor role

Experience with corporate dealerships

Track record of reaching targets

Building customer relationships

Job description

Overview

Service Admin Manager R22000 - R25000 / North

Responsibilities

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management
• Experience with corporate dealerships and volume brands
• Track record of reaching targets and making profits for the department
• Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers
• Build and maintain customer relationships
• Attending to service and warranty claims, attending to aftersales matters and general workshop administration
• Evolve and IAL. Ensure job cards opened according to OEM standards

Reporting & Metrics

• Reports accurate daily, monthly, annually, daily recon, Weekly WIP (Every Friday)
• Weekly Cash outstanding, Weekly warranty / service claims
• Labour targets managed (Attached Organogram); Internal set per quarter; External set per quarter
• Sublet profit: Set per quarter; OEM and Internal Audit Compliance - 100% - Avoid paybacks
• Ensuring work is costed according to authorizations
• Building and maintaining relationships with OEM; tracking invoicing and monies outstanding from OEM
• Working closely with Financial Manager on payment allocations; ensuring OEM bulletins are up to date
• Training and setup of all new admin staff of all platforms

Quality & Compliance

• CSI & SSI 90%, Cash outstanding, Age analysis; Warranty claims submission done within 24 hours and aligned to OEM standards
• All documents sent out by OEM to be signed and returned before deadline
• Data Management Quality - 100%; Develop and implement systems to record, file, and store information pertaining to services, recon, warranty, etc. 100% compliance - AVOID paybacks

Policies & People

• Ensuring staff adhere to company policy and procedures; Departmental adherence to admin protocols with regards to Evolve and IAL