Service Admin & Customer Experience Lead

Motus Corporation; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading automotive service company in Cape Town is seeking an Administrator: Service Advisor. This role requires providing exceptional customer service, scheduling appointments, and maintaining records effectively. The ideal candidate should have a high school diploma, strong communication and organizational skills, as well as experience in customer service. Proficiency in Microsoft Office is essential, and knowledge of automotive service terminology is a bonus. This full-time position offers competitive compensation and benefits.

Qualifications

• Proven experience in a customer service role.
• Strong communication skills, both verbal and written.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet customers and provide them with information about services offered.
• Schedule appointments for customers and technicians.
• Answer phone calls and emails in a timely manner.
• Maintain accurate records of customer interactions and service appointments.
• Provide quotes and estimates to customers for service work.
• Handle customer complaints and concerns in a professional manner.

Skills

Customer service experience

Communication skills

Organizational skills

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Job description

A leading automotive service company in Cape Town is seeking an Administrator: Service Advisor. This role requires providing exceptional customer service, scheduling appointments, and maintaining records effectively. The ideal candidate should have a high school diploma, strong communication and organizational skills, as well as experience in customer service. Proficiency in Microsoft Office is essential, and knowledge of automotive service terminology is a bonus. This full-time position offers competitive compensation and benefits.