SERVICE ACCOUNT MANAGER

Copper Quail; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A recruitment advisory firm is seeking a Service Account Manager in Johannesburg, South Africa. This proactive role involves working with existing and new customers to identify sales opportunities. Ideal candidates should have a technical qualification, several years of relevant experience, and strong communication skills. The position requires domestic and international travel, allowing for interaction with key personnel in the mining industry. Interested applicants with a strong background in customer relations are encouraged to apply.

Qualifications

• 3-5 years’ experience in a technical-based role, preferably in a mining or manufacturing environment.
• 2 years’ customer relations experience, ideally in a mining or export-related field.
• Excellent written and verbal communication skills.

Responsibilities

• Liaise with existing and new customers to identify potential sales.
• Quantify future sales opportunities through company’s sales engineering process.
• Maintain contact with current customers and explore new opportunities.

Skills

Electrical, Mechanical or Millwright / Fitter & Turner trade qualification

Customer relationship management

Communication and negotiation skills

Organizational and time management skills

Job description

Johannesburg, South Africa | Posted on 07/08/2025

Copper Quail’s objective is to become a trusted partner within our clients’ organizations in Africa, understanding not only the people at their heart, but also their culture and ethos. We are Recruitment Advisors, specializing in Executive Search, Contingency Recruitment, Headhunting, Outsourced Labour and training. Using our significant market knowledge across, experience and judgement to help our clients employ the best qualified individuals for each position in Africa.

We’re known for our successful track record, responsiveness and discretion. We have a high performance culture and employ only experienced recruiters. These knowledgeable professionals provide a high level of service, deliver effective solutions and foster successful relationships through regular conversations with clients and candidates.

Job Description

POSITION DESCRIPTION DETAILS

REPORTING DETAILS

Position: Service Account Manager

Reports to: Regional Sales Manager - Africa

Location: Johannesburg (South Africa)

POSITION SCOPE

Major Purpose

This is a proactive role wherein the Service Account Manager liaises directly with existing and new COMPANY customers to identify future potential sales. The Service Account Manager (SAM) is a key member of the regional Sales team and is primarily focused on account development, i.e. the acquisition of contracts with current or new customers. The SAM sells technical and performance value to COMPANY’s current and new customers.

Major Duties

Working closely with the regional Customer Support Coordinator and Sales Coordinator, the SAM is primarily responsible for quantifying future potential sales opportunities identified by the Sales Coordinator through COMPANY’s sales engineering process. The SAM will have close contact with key mine operating personnel at all sites in their region and liaise with Customer Support Coordinators and the Regional Business Development Manager (BDM). The SAM is responsible for promptly passing on the most appropriate contact details for larger capital procurement projects as they are made aware of them to the designated Key Account Manager (KAM) and BDM. This position has a role in proactively pursuing customers who may not have purchased spare parts from COMPANY since their initial capital purchase. These customers have been identified as a logical growth for spare parts sales. The SAM role will also involve maintaining contact with current customers and establishing contacts for new mine projects.

The SAM will participate in training and motivational activities provided to all in-house aftermarket personnel and will act in a manner to further improve COMPANY’s culture of teamwork and cohesiveness.Domestic and international travel is required with the focus primarily on the domestic market, with the expectation that a range of negotiated site travel days will be achieved. The range envisaged is somewhere between 120 – 150 days per annum spent travelling to / from and working on customer sites. Additional days when not travelling will require attendance at COMPANY offices.

SUPERVISION RESPONSIBILITIES

None

Key Performance Indicators

• Achieves sales budgets for the COMPANY’s technology suite of products and services supported by the regional Sales Coordinator, e.g. by generating service work in new and existing sites.
  
• Recommends appropriate spare parts, complementary products and services to COMPANY’s existing customers.
  
• Displays professionalism and effectiveness in service and sales in a manner that consistently satisfies both COMPANY and customer expectations.
  
• Maintains an exceptional level of quality in all work completed.
  
• Maintains functional and productive working relationships with COMPANY staff at all levels.
  
• Focuses on continuous improvement and advises the Regional General Manager Africa/ Operations Manager - Africa of inefficiencies as they are encountered, working toward implementing improvements of the Customer Support platform that best serve COMPANY’s customer-focused business.
  
• Participates proactively in COMPANY’s Lean philosophy, strategic planning and ISO quality systems framework.
  

Requirements

SKILLS, QUALIFICATIONS AND EXPERIENCE

REQUIRED

• Electrical, Mechanical or Millwright / Fitter & Turner trade qualification or similar
  
• At least 3-5 years’ experience in a technical-based role, preferably in a mining or manufacturing environment
  
• At least 2 years’ customer relations experience, ideally in a mining or export-related field
  
• Excellent written and spoken communication and negotiation skills, particularly the ability to convey information in a clear and concise manner
  
• Ability to generate rapport quickly, establish good working relationships and to understand, interpret and respond clearly to others
  
• Ability to seek out proactively and develop new working relationships, following through with proposals or quotes as appropriate
  
• Ability to work effectively under minimal supervision, with the personal drive to see sales through to completion
  
• Excellent organizational and time management skills, with a proven ability to determine work priorities, meet deadlines and to take follow-up action until finalization
  

DESIRABLE

• Prior experience in field sales
  
• Experience or contacts within the hard rock mining industry
  
• Knowledge of mill relining or COMPANY Mill Relining Machines
  

LICENCES

• Possession of a current driver’s license (required)

SPECIAL CONDITIONS

• This role may require both domestic and international travel, as detailed above.

• You may be required to support international customers outside of conventional business hours.

ADDITIONAL REQUIREMENTS

• You may be required to undertake other tasks not specifically listed in this Position Description, ensuring that they are lawful, reasonable and in keeping with the role you are performing.