Senior WFM Planning Analyst — Forecasting & Optimization

Teleperformance; Gqeberha; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading outsourcing company in Gqeberha is seeking an experienced WFM Planning Analyst to optimize resources and support planning cycles. The ideal candidate will have at least 5 years in workforce management, expertise with the NICE IEX tool, and advanced Excel skills. This role involves proactive data analysis and collaboration with client accounts to identify areas for improvement and ensure effective staffing solutions.

Qualifications

• 5 years’ experience working in a Resource Planning / Workforce Management team.
• Proficient in NICE IEX tool; knowledge of additional WFM systems advantageous.
• Ability to forecast, prioritize, and organize work efficiently.

Responsibilities

• Plan and forecast end-to-end resource allocations.
• Adapt to various situations and appreciate different perspectives.
• Work under pressure while maintaining accuracy and attention to detail.

Skills

Workforce Management

Data analysis

Advanced MS Excel

Tools

NICE IEX

Job description

A leading outsourcing company in Gqeberha is seeking an experienced WFM Planning Analyst to optimize resources and support planning cycles. The ideal candidate will have at least 5 years in workforce management, expertise with the NICE IEX tool, and advanced Excel skills. This role involves proactive data analysis and collaboration with client accounts to identify areas for improvement and ensure effective staffing solutions.