Senior Trainer – New Hire & Client Training (Cape Town)

Percepta LLC; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading customer experience company in Cape Town seeks a Trainer to facilitate and manage training programs. Key responsibilities include registering associates, conducting new hire training, and ensuring all training data is accurate and timely. The ideal candidate will have strong verbal and written communication skills, a high customer service orientation, and the ability to manage multiple tasks. This role offers a supportive culture, competitive compensation, and professional development opportunities.

Benefits

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Qualifications

• Strong understanding of TTEC’s business and core values.
• Open, honest, and empathetic manner when dealing with others.
• Full-time availability is required.

Responsibilities

• Register associates for classes and manage training schedules.
• Facilitate training for new hires and ensure compliance with standards.
• Analyze and consolidate training data as needed.

Skills

Verbal and written communication skills

Customer service orientation

Ability to manage multiple tasks

Advanced English skills

Tools

MS

Oracle

Kronos

Job description

A leading customer experience company in Cape Town seeks a Trainer to facilitate and manage training programs. Key responsibilities include registering associates, conducting new hire training, and ensuring all training data is accurate and timely. The ideal candidate will have strong verbal and written communication skills, a high customer service orientation, and the ability to manage multiple tasks. This role offers a supportive culture, competitive compensation, and professional development opportunities.