Senior Trainer

Percepta LLC; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading customer experience company in Cape Town is seeking a Senior Trainer to oversee training programs for new hires and existing associates. Responsibilities include registering participants, facilitating sessions, and ensuring all training goals are achieved. Ideal candidates will possess strong interpersonal skills, experience in adult learning, and a commitment to exceptional customer service. This position offers comprehensive benefits, including annual incentives and healthcare options.

Benefits

Annual incentive program

Medical, dental, and vision benefits

Paid time off (PTO)

Tuition reimbursement

Access to free online courses

Qualifications

• 1-2 years’ experience in training and/or adult learning is preferred.
• High customer service orientation is a must.
• Great interpersonal skills for dealing with diverse populations.

Responsibilities

• Register associates for classes and facilitate new hire training.
• Coordinate and analyze data for timely training delivery.
• Ensure training completion goals are met.

Skills

Training and/or adult learning experience

Understanding of TTEC's business and core values

Customer service orientation

Interpersonal skills

Coaching skills

Attention to detail

Knowledge of MS Office

Call center experience

Tools

MS Office (Excel, Outlook, PowerPoint)

Oracle

Kronos

Tandberg

Job description

Overview

Job Description - Senior Trainer (048LL)

Senior Trainer

Senior Trainer

What you’ll be doing

Senior trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings. L&LD Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards .

What you’ll bring to us

• Achieve 100% of training completion goals.
• Learn key business objectives, timeframes, and requirements associated with each training goal and class.
• Understand and Improve the key success metrics associated with training goals.
• Deliver excellent customer service and communication.
• Escalate training issues as appropriate

What skills you’ll need

• 1-2 years’ experience in training and/or adult learning
• Strong understanding of TTEC \'s business, core values, and goals
• High customer service orientation
• Great interpersonal skills in dealing with a diverse population
• Strong coaching shills
• Strong attention to detail and desire to follow procedures
• Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
• Call center experience

What You Can Expect

• An annual incentive program
• Medical, dental, and vision
• Tax-advantaged healthcare accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off
• Tuition reimbursement and access to thousands of free online courses
• Visit https://mybenefits.ttec.com/ for more information

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

Equal Opportunity

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.