Senior Tour Consultant (Work from Home)

People Dimension; Cape Town; Hybrid; ZAR 400 000 - 500 000; Full time

Job summary

A travel consultancy firm in Cape Town is seeking an experienced Senior Tour Consultant to manage tours and provide high levels of service. Responsibilities include maintaining product knowledge, client quoting, and liaising with agents. The ideal candidate should have a passion for travel, strong problem-solving skills, and the ability to multitask in a dynamic environment. A competitive monthly salary of R 25,000 - R 29,000 CTC is offered, along with the option to work from home.

Benefits

Home office setup

Monthly team meetings

Twice a year team weekends

Qualifications

• Experience in the travel and tourism industry.
• Ability to understand and use various travel management tools.
• Strong customer service skills.

Responsibilities

• Maintain product knowledge of South Africa and nearby regions.
• Quote based on client needs and liaise with agents.
• Operate tours and maintain documentation for travelers.
• Train on quoting and operations systems like LEMAX.

Skills

Product knowledge of South Africa

Quoting skills

Client relationship management

Attention to detail

Time management

Effective communication

Problem-solving

Multitasking

Tools

LEMAX

Google Drive

Google Sheets

Job description

Introduction

A well-established Travel and Tour Consultancy is looking for an experienced Senior Tour Consultant to join their dynamic company.

Duties & Responsibilities

• Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
• Quoting based on clients needs
• Liaising with agents on requests, bookings, etc.
• Maintaining good relationships with agents and clients
• Operate tours (groups series, once-off groups, FIT’s, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
• Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
• Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
• Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
• Take initiative and ensure attention to detail
• Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
• Put together detailed Travel documents with regard to FIT travellers
• Teamwork and enthusiasm to assist colleagues
• Contributing to team targets
• Energetic and have a passion for learning about travel
• Time management: ability to prioritise, plan and meet deadlines
• Effective verbal and written communication - internally as well as externally
• Be professional and offer high service levels at all times
• Ability to handle pressure and volume - be able to multitask
• General administration such as filing
• Solving problems and/or help finding solutions for problems
• Assist with crisis management
• Assist with handling of complaints by gathering feedback from suppliers, guides, etc
• Assist with annual tour series/once-off costings and proposals

Package & Remuneration

R 25 000 - R 29 000 CTC pm. (Depending on experience)

• Establish a home Office Setup & ability to work from home full time
• Attend meetings and other commitments online and in-person at Cape Town address as and when necessary (including once a month office get together and twice a year team weekend)