Senior Technical Architect - South Africa

Quintica; Johannesburg; On-site; ZAR 800,000 - 1,000,000; Full time

Job summary

A leading technology services firm is looking for a Senior Technical Architect in Johannesburg, South Africa. The role involves implementing and supporting ServiceNow solutions, mentoring junior team members, and ensuring compliance with standards. Candidates should have extensive ServiceNow experience and the ability to lead projects effectively. Join a team that fosters innovation and transforms business processes with cutting-edge technology.

Qualifications

• 8-10 years of hands-on ServiceNow experience across multiple modules.
• Ability to lead and mentor junior team members.
• Strong understanding of ITIL and Agile methodologies.

Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions.
• Gather and analyze client requirements to propose effective solutions.
• Conduct testing and quality assurance before moving solutions to production.

Skills

ServiceNow experience

Problem-solving skills

Communication skills

Leadership skills

Agile methodologies

Education

Diploma or Degree in Computer Science or related field

ITIL v4 Foundation Certification

ServiceNow Certifications

Tools

ServiceNow

API integrations

Job description

Overview

As a Senior Technical Architect, you will be responsible for implementing, and supporting ServiceNow solutions for Quintica clients. You will also contribute to the development of internal IP, mentor junior resources, and provide expert guidance to customers, ensuring effective integrations and alignment with business objectives.

Job Overview and Purpose

You will work closely with clients to design and implement scalable ServiceNow solutions, act as a trusted advisor. The role involves analyzing client requirements, estimating project tasks, and leading implementations while ensuring adherence to best practices and industry standards.

Duties and Responsibilities

• Lead the design, development, and deployment of ServiceNow solutions.
• Gather and analyze client requirements to propose effective solutions.
• Develop and maintain ServiceNow applications, configurations, and workflows.
• Conduct testing and quality assurance before moving solutions to production.
• Ensure compliance with ServiceNow best practices and coding standards.
• Automate processes and improve system performance through optimization.
• Implement and maintain integrations between ServiceNow and third-party applications using APIs, REST, and SOAP web services.
• Perform technical assessments for new plugins, features, and configurations.
• Provide technical leadership and mentorship to junior consultants.
• Support ServiceNow upgrades, patching, and release management cycles.
• Troubleshoot and resolve technical issues in client environments.
• Collaborate with stakeholders to ensure successful solution adoption.
• Deliver training and knowledge transfer sessions to internal teams and clients.
• Stay up-to-date with ServiceNow advancements and emerging technologies.

Education, Certifications, and Qualifications

• Diploma or Degree in Computer Science or related field.
• ITIL v4 Foundation Certification.
• ServiceNow Certifications:
  • Certified System Administrator (CSA)
  • Certified Implementation Specialist (CIS) - any field suitable
  • Certified Application Developer (CAD)
• Certified Technical Architect (CTA) (preferred).

Industry and Technical Skills & Experience

• 8 - 10 years of hands-on ServiceNow experience across multiple modules, such as:
  • ITSM (IT Service Management)
  • ITOM (IT Operations Management)
  • CSM (Customer Service Management)
  • TSM (Telecom Service Management)
  • HR Service Delivery
  • ITBM (IT Business Management)
  • Service Portal & Mobile Development
  • Integration Hub & API integrations
• Experience in designing, configuring, and developing ServiceNow applications and integrations.
• Strong understanding of ITIL and Agile methodologies.
• Excellent problem-solving and communication skills.
• Ability to lead and mentor junior team members.
• Ability to work independently and within a team environment.

Why Join Us?

At Quintica, we foster innovation and growth. Join our team of experts to work on cutting-edge ServiceNow solutions, collaborate with industry leaders, and make an impact by transforming business processes with technology.