Senior Store Manager - JHB CBD

Pedros; City of Johannesburg Metropolitan Municipality; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A popular restaurant chain in Johannesburg seeks a Restaurant Manager to oversee overall operations. The role includes managing staff, ensuring quality standards, and handling customer service issues. Ideal candidates will have at least 3 years of related experience in the restaurant industry, strong management skills, and a focus on customer satisfaction. This position offers an opportunity to lead and develop a team in a fast-paced environment.

Qualifications

• Minimum 3 years related experience required in restaurant management.
• GAAP experience and knowledge is advantageous.
• Strong management and organizational skills are needed.

Responsibilities

• Oversee overall restaurant operations ensuring quality standards.
• Manage stock control, purchasing, and customer service levels.
• Recruit, train, and evaluate staff performance.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills