Senior Store Manager

Pedros; Lenasia; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading food service provider in Lenasia, Gauteng is seeking a Restaurant Manager to oversee operations, manage staff, and ensure quality service standards. The ideal candidate will have a minimum of 3 years in restaurant and fast-food service along with strong management and organizational skills. Responsibilities include maximizing profitability, handling customer complaints, managing stock, and ensuring compliance with health and safety regulations. This role is critical for driving the restaurant forward and ensuring a high standard of service.

Qualifications

• Minimum 3 years related experience required in restaurant and fast-food service.
• GAAP experience and knowledge is advantageous.

Responsibilities

• Overseeing overall operation of the restaurant/take-away.
• Ensuring quality standards of food and compliance with procedures.
• Managing stock control, purchasing, and orders.
• Dealing with customer complaints and maintaining service levels.
• Maximising profitability and motivating staff.
• Managing staff discipline, rosters, and development.
• Ensuring compliance with health and safety regulations.
• Conducting daily opening and closing procedures.
• Implementing marketing activities and managing promotions.
• Handling customer service complaints within required timeframes.
• Leading training programs and conducting structured staff meetings.
• Monitoring staff performance for productivity.

Skills

Restaurant and Fast-Food Service experience

Management skills

Organizational skills

Customer service and good verbal communication skills

Problem-solving skills

Job description

Job Description

Duties and Responsibilities

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
• Managing staff including discipline and work rosters.
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations
• Ensure daily opening and closing procedures are conducted at the store
• Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
• Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
• People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
• Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
• Performance evaluation of staff

Requirements

• Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
• GAAP experience and knowledge - Advantageous
• Management skills
• Organizational skills
• Customer service and good verbal communication skills
• Problem-solving skills

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