Senior Service Desk Engineer — Lead Remote Support & Mentoring

Sevenc Computing; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT services firm in Johannesburg is looking for a Senior Service Desk Support Engineer. The role involves providing remote technical support, managing escalated incidents, and overseeing projects while mentoring staff. Candidates should possess 4-5 years of IT engineering experience and relevant certifications. This position offers a competitive salary and travel opportunities.

Benefits

Competitive salary

Travel opportunities

Qualifications

• 4-5 years of IT engineering experience required.
• Relevant certifications in IT services preferred.

Responsibilities

• Provide remote technical support to clients.
• Manage escalated incidents effectively.
• Oversee projects and mentor junior staff.

Skills

Technical support

Incident management

Project management

Mentoring

Education

Relevant certifications

Job description

Job Overview

A leading IT services firm in Johannesburg is seeking a Senior Service Desk Support Engineer.

Responsibilities

• Provide remote technical support.
• Manage escalated incidents and support various clients.
• Manage projects and mentor staff.

Qualifications

• 4-5 years of IT engineering experience.
• Relevant certifications.

Benefits

• Competitive salary and travel opportunities.