Senior Service Designer

Boardroom Appointments; Sandton; On-site; ZAR 700 000 - 900 000; Full time

Job summary

A leading design consultancy in South Africa is seeking a Senior Service Designer. The successful candidate will be responsible for planning and managing design research activities, executing system mapping, and analyzing research data for actionable insights. A minimum of 5 years in a senior design role is expected, with strong knowledge in user-centered design and service-oriented architectures. The role offers the opportunity to work on complex service design projects and collaborate closely with cross-functional teams.

Qualifications

• 5+ years of experience in a senior design role.
• 7 years of experience with complex service design systems.
• Experience designing and implementing web applications.

Responsibilities

• Plan and manage design research activities.
• Execute system mapping and customer journeys.
• Analyze research data to generate insights.

Skills

Service design

User-centered design

UX challenges solving

Research synthesis

Agile methodologies

Job description

As a Senior Service Designer, you'll be working on projects that will involve designing brand identity and visual identities. You'll also be involved in the planning of new features or changes to existing functionality, which can sometimes include redesigning entire platforms. You should have at least 2 years experience designing user interfaces for websites or mobile apps and some knowledge of responsive design principles would be beneficial.

Responsibilities

• Plan and manage the design research activities (research strategy, ethnographic based user research, secondary research, UX research) collaboratively with the team
• Plan and execute system mapping, customer journeys, scenarios and service specifications
• Analyse research data identifying and generating meaningful insights and behavioural patterns
• Work closely with researchers, designers contributing to the improvement of the design quality and final user experience
• Facilitate workshops with heterogeneous groups of clients and stakeholders
• Define and structure deliverables consistent with project goals
• Create presentations and design strategy documentations
• Manage user research and service design process, drive decisions, track issues, and assist in estimating resource, needs and schedules
• Collaborate with product owners and leaders to design solutions and strategic propositions
• Assembles relevant information from the customer, market research, and other subject matter experts to define design specifications and designs for the brand and products
• Works closely with marketing, sales, and product management to define the visual look and feel of the digital experience
• Performs QA testing on new digital assets
• Oversees the process of User Research and defining high-level tasks and workflows for customer acquisition and service delivery processes

Qualifications

• 5+ years of experience as a Service Designer, in a senior design role, with the ability to take on more complex service development projects
• 7 years of experience designing complex service design systems for multiple touchpoints projects.
• Minimum of three years experience designing and implementing web applications
• 5 years of experience designing and implementing service-oriented architectures and architecture transformations in the Enterprise IT space with a focus on IBM WebSphere Portal (formerly Portal 8) preferred.
• Experience with 3D modeling, CAD/CAM software, and/or CNC machine shops preferred
• A background in visual and UX design will be considered as a plus
• Strong knowledge of user centred design processes and passionate about solving complex Service and UX challenges
• Strong background in service and strategic design
• Strong skills in conducting and synthesizing research, insights and findings
• Strong skills in structuring and visualising journey maps, service ideation, concept communication and specification
• Excellent portfolio showcasing design solutions and strategic approaches.
• Knowledge of agile approaches and techniques