Senior Service Administrator Global Grade 07

Barloworld Equipment (Pty) Ltd; Bellville; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading equipment company in Bellville is seeking an Administrator to perform critical administrative tasks such as data capturing, invoicing, and managing work orders. The ideal candidate should have at least two years of relevant experience, hold a Grade 12 certificate, and possess strong communication skills. Proficiency in ERP systems like SAP is preferred. This role offers an opportunity to significantly contribute to the administrative efficiency of the organization.

Qualifications

• Minimum two years of relevant administration experience.
• Understanding of relevant customer service processes.

Responsibilities

• Perform administrative tasks including data capturing and report writing.
• Manage work orders and parts ordering.
• Invoice customers and process related documentation.
• Capture and analyze job costing elements.

Skills

Effective communication

Effective self-management

Education

Grade 12

Tools

ERP system (e.g. SAP, CRM)

Job description

Key Outputs

• Perform related administrative tasks to end-to-end processes including record keeping, filing, data capturing in ERP system(e.g. SAP/CRM) and report writing.
• Open work orders and order parts. Close work order on job completion.
• Invoice external customers and process invoices to debtors.
• Create and accept quotes.
• Check credit limits and equipment history.
• Effectively manage work in progress.
• Capture, process and analyse job costing elements (Labour, travel, expenses, bought outs , SIMS,hours).
• Accurately capture relevant data from external and internal customers.
• Generate purchase orders for internal and external suppliers.
• Accurately capture labour hours worked by the service employees.
• Follow up with external and internal customers and suppliers to ensure complete information and data capture.
• Resolve internal and external customer as well as supplier queries.
• Accurately control relative end-to-end processes.
• Maintain relevant administrative environment.
• Accurately invoice customers for work completed.

Qualification, Experience and Competencies

• Grade 12
• Two years relevant administration experience
• An understanding of relevant CS processes
• Effective communication
• Effective self-management and performance ownership