Senior Remote Order Management & Customer Support

Workwize; South Africa; Hybrid; ZAR 300 000 - 400 000; Full time

Job summary

A fast-growing company in South Africa seeks a Sr CS Agent - Order Management. This role involves managing order processing, ensuring accurate product information, and effective communication with clients. The ideal candidate has over 3 years of experience in procurement or customer support, strong attention to detail, and excellent communication skills. The position offers a flexible remote working setup and a vibrant company culture focused on innovation and personal growth.

Benefits

Flexible remote working setup

Complete work-from-home package

Vibrant company culture

Qualifications

• 3+ years of experience in procurement, customer support, or an operations role.
• Strong attention to detail and quality standards.
• Familiarity with eCommerce platform guidelines.

Responsibilities

• Process customer orders with suppliers and confirm details.
• Communicate clearly with clients via the ticketing system.
• Identify and manage pricing discrepancies with the finance team.

Skills

Procurement

Customer support

Attention to detail

Communication skills

Order fulfilment processes

Proactive problem-solving

Tools

Customer support ticketing systems

Job description

A fast-growing company in South Africa seeks a Sr CS Agent - Order Management. This role involves managing order processing, ensuring accurate product information, and effective communication with clients. The ideal candidate has over 3 years of experience in procurement or customer support, strong attention to detail, and excellent communication skills. The position offers a flexible remote working setup and a vibrant company culture focused on innovation and personal growth.