Senior Receptionist - Fourways Mall

Planet Fitness; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading fitness center in Johannesburg is seeking a Reception Manager to ensure an efficient and welcoming environment. Responsibilities include managing the reception area, assisting with club administration, and resolving member complaints. The ideal candidate will have prior experience in a front desk role and excellent communication skills. This position may require shift work.

Qualifications

• Experience in front desk or welcome desk position.
• Proven record in managing staff and resolving conflicts.
• Ability to work shifts and possess reliable transport.

Responsibilities

• Ensure reception is managed effectively for positive member experience.
• Manage club administration, cash handling, and communication.
• Train and monitor receptionist and staff performance.

Skills

Ability to motivate staff and lead by example

Excellent communication skills

Intermediate PC skills

Job description

Purpose Of The Job

Responsible for ensuring that the Welcome Desk/Reception is effectively and efficiently managed at all times to provide members with a positive first impression and maximise member satisfaction.

Willingness to conduct group exercise classes

Key Performance Areas Include

• Assisting with Club Administration when necessary
• Cash management
• Communication with members and staff
• Managing of Receptionist
• Monitoring of access and overrides for staff and members
• Reception stock control
• Resolving member complaints
• Training of Receptionist

Experience & Competencies Required

• Ability to motivate staff and lead by example
• Advanced levels of administrative accuracy
• Display friendly and efficient qualities that reflect the Planet Fitness way
• Display uncompromising levels of honesty and integrity
• Have excellent communication skills and be able to liaise at all levels
• Intermediate PC skills
• Must be able to work shifts
• Possess high level energy levels
• Previous experience within a front desk or welcome desk position added advantage
• Proven track record in managing staff, planning, organising, conflict handling and problem solving
• Have reliable transport

CVs can be sent directly to [e-mail]

Please complete our recruitment link https://www.jotform.com/232535071291552 for us to get to know you abit better.

• Please note that if you have not heard from the HR department within 14 days, consider your application unsuccessful.