Senior Platform and Compute Engineer (12 months contract)

Logicalis Group (DE); Cape Town; On-site; ZAR 600,000 - 840,000; Full time

Job summary

A leading IT solutions provider is seeking a Senior Platform and Compute Engineer for a 12-month contract in Cape Town. The role involves maintaining enterprise cloud services, supporting customer environments, and providing technical consultancy. Candidates should have strong experience in VMware, Microsoft Hyper-V, and cloud administration, along with relevant certifications. Join a dynamic team focused on delivering exceptional service and innovative solutions.

Qualifications

• Graduate or qualified by experience with relevant certifications.
• Experience with VMware, Microsoft Hyper-V, and Azure IAAS.
• Ability to work under pressure and manage high-impact incidents.

Responsibilities

• Maintain service availability through routine maintenance and proactive monitoring.
• Provide technical consultancy and support for infrastructure deployments.
• Lead incident resolution and contribute to process improvements.

Skills

VMware vSphere

Microsoft Hyper-V

Azure IAAS Cloud Administration

Scripting knowledge

Technical consultancy

Problem determination

Customer service

Education

Microsoft Certified: Azure Solutions Architect Expert

VMware VCP

ITIL Foundation

Tools

Service Now

Autotask

Veeam Backup

Commvault Metallic

Job description

Senior Platform and Compute Engineer (12 months contract) in Cape Town at Logicalis

It’s not just IT solutions, It’s IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes.

Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers’ vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world’s leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow

Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider!

We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity.

Join us and become a part of something epic!

ROLE PURPOSE

The Platform and Compute Support Team has responsibilities focused on the smooth running of our enterprise cloud, managed private clouds, managed services customer environments and internal cloud environments ensuring server, storage, network, and hypervisor availability is maintained at the highest level. This is achieved by performing routine maintenance, testing failover and backup, implementing best practices etc.

As a part of the Platform and Compute Support team, you will be responsible for working on incidents, problems, requests and change requests, always adhering to ITIL principles. You will also be required to support a 24/7 Shift Team out of hours as needed on standby rotation. You might be required to work on a staggered shift schedule to cover support for offshore customers in different time zones. You will work alongside Project, Transition, and Service Delivery management teams to assist in the smooth transition and acceptance of new customers and technologies into support.

As a Senior in the team, you will be considered an escalation point, as such you will be expected to participate in high-impact, high-urgency incidents where prompt resolution and root cause analysis is required. You are expected to contribute to process improvements. You might occasionally lead the work of small project teams. You are expected to provide informal guidance to less experienced engineers and be able to work with minimal guidance.

ROLE RESPONSIBILITIES:

• Maintain service availability for customers by performing routine maintenance, failover testing, implementing best practices, pro-active monitoring of alerts and status changes etc.
• Perform project related duties with regards to new and changing infrastructure deployments as required.
• Regularly updating customers on progress of incidents, problems and changes by telephone and email.
• Regularly updating Logicalis ticketing system Service Now / Autotask with quality notes detailing progress and actions completed on open incidents, problems, and change requests.
• Completing customer Change Requests, including impact and risk analysis, implementing out of hours where required.
• Provide technical consultancy to all other areas of the business to ensure the integrity, performance and support of new opportunities that involve Platform and Compute Support.
• Provide prompt senior technical assistance on customer incidents when Tier 1 skills have exhausted a resolution attempts.
• Find technical solutions to problems where necessary and practical, without compromising the commercial viability of current and future platform solutions.
• To stay up to date and accredited within the current technologies.
• Capturing repeat faults and undertaking root cause analysis.
• Proactive identification of fault trends.
• Where required perform the Lead Engineer role for some of Logicalis key customers on a support, service transition and project basis.
• Work as part of the on-call rota and ensure resources are always available 24X7 and respond within SLA time frames to any calls from out of hours.
• Attend the Change Advisory Board for customer change requests.
• Attend meetings and working parties to represent Platform and Compute Support where necessary.
• Attend customer meetings to provide technical consultancy, usually by VC but occasionally on site.
• Attend customer sites for onsite project and support related activities.
• Undertake technical audits for key customers where issues have been identified and as part of the Service Improvement Process.
• Work closely with the solutions area of the business regarding developing new services and proposal.
• Ensure all Customer documentation is kept up to date.
• Providing input to customer facing Technical Incident Reports.
• Help identify gaps in existing technical documentation, knowledge and skills.
• Creating and maintaining of technical customer documentation.

QUALIFICATIONS

Graduate or qualified by experience with ideal certifications such as:

• Microsoft Certified: Azure Solutions Architect Expert (AZ-305)
• VMware VCP – VCP-DCV 6.x, 7.x, 8.x
• Dell EMC
• Dell Server certifications an advantage
• HPE Server certifications an advantage
• NetApp NCTA, NCDA, NAHSE, NCSE, NCIE SAN an advantage
• ITIL Foundation

EXPERIENCE

• VMware vSphere 6,x – 7.x
• Microsoft Hyper-V
• Enterprise storage such as Dell, HPE, IBM, EMC, Huawei, Hitachi
• Experience working on SAN Fabric Switches. (Brocade and Cisco)
• Server hardware support such as Dell, HP, IBM
• Azure IAAS Cloud Administration and support.
• Experience of administering/troubleshooting Windows Server and associated roles such as DNS, Active Directory, MS Entra, AD Connect etc.
• O365/M365 deployment, migration, and administration.
• Backup and DR Technologies such as Veeam, ASR
• Experience of administering/troubleshooting Linux
• Exposure to managing PCI-DSS compliant environments
• VMware SRM, vSphere Replication
• Experience working on Cisco Nexus Switches
• Experience working on VMware NSX and vCloud Director
• Scripting knowledge. PowerShell, power Cli
• Knowledge on container technologies such as Kubernetes
• Veeam Backup
• Commvault Metallic

ADDITIONAL SKILLS/ATTRIBUTES:

• A structured and organised approach to complex problem determination and solving.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• The ability to communicate both verbally and electronically in a clear, professional manner.
• The ability to work with minimum supervision and as part of a team, maintaining a high level of motivation and productivity.
• Ability to work in a very busy and highly pressurised environment and deal with high impact, high profile incidents, problems, and changes.
• A detailed and accurate approach to undertaking all duties.
• Numerate and literate with an eye for detail.
• A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
• Client focussed and with customer care / services mind-set.
• Professional & diligent team player but able to work independently and be self-motivated.
• Enthusiastic, energetic, and confident.
• Light motor vehicle driving licence (Code B) and own reliable transport.

If you’re interested in career opportunities, but not ready to apply, join our Talent Network to stay connected to us and receive updates on the latest job opportunities and company news.

We Care About Your Privacy

We and our partners process data in order to:

Use precise geolocation data. Actively scan device characteristics for identification. Store and/or access information on a device. Personalised ads and content, ad and content measurement, audience insights and product development.

About Your Privacy

We process your data to deliver content or advertisements and measure the delivery of such content or advertisements to extract insights about our website. We share this information with our partners on the basis of consent and legitimate interest. You may exercise your right to consent or object to a legitimate interest, based on a specific purpose below or at a partner level in the link under each purpose. These choices will be signaled to our vendors participating in the Transparency and Consent Framework.
More information

Manage Consent Preferences

Ensure security, prevent fraud, and debug

Your data can be used to monitor for and prevent fraudulent activity, and ensure systems and processes work properly and securely.

Store and/or access information on a device

Store and/or access information on a device

Personalised ads and content, ad and content measurement, audience insights and product development

Personalised ads and content, ad and content measurement, audience insights and product development

Ads can be shown to you based on the content you’re viewing, the app you’re using, your approximate location, or your device type.

Create a personalised ads profile

Switch Label

A profile can be built about you and your interests to show you personalised ads that are relevant to you.

Switch Label

Personalised ads can be shown to you based on a profile about you.

Create a personalised content profile

Switch Label

A profile can be built about you and your interests to show you personalised content that is relevant to you.

Switch Label

Personalised content can be shown to you based on a profile about you.

Measure ad performance

Switch Label

The performance and effectiveness of ads that you see or interact with can be measured.

Measure content performance

Switch Label

The performance and effectiveness of content that you see or interact with can be measured.

Apply market research to generate audience insights

Switch Label

Market research can be used to learn more about the audiences who visit sites/apps and view ads.

Develop and improve products

Switch Label

Your data can be used to improve existing systems and software, and to develop new products

Your precise geolocation data can be used in support of one or more purposes. This means your location can be accurate to within several meters.

Actively scan device characteristics for identification

Actively scan device characteristics for identification

Your device can be identified based on a scan of your device's unique combination of characteristics.

Your device can receive and send information that allows you to see and interact with ads and content.

Data from offline data sources can be combined with your online activity in support of one or more purposes

Different devices can be determined as belonging to you or your household in support of one or more of purposes.

Receive and use automatically-sent device characteristics for identification