Senior Onsite Desktop Engineer - Endpoint & IT Support

First Technology; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading tech solutions provider is seeking an Onsite Desktop Engineer for their Durban location. This role involves resolving complex technical issues, mentoring junior engineers, and creating operational documentation within a dynamic environment. Candidates should possess at least Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree or related IT diploma. Strong communication skills and a willingness to learn about new technologies are essential for success in this role.

Qualifications

• Senior-level experience with Microsoft Windows for Endpoints and Microsoft Office.
• Mid-level experience with Mimecast and Microsoft Active Directory On-Premise.
• Entry-level understanding of network fundamentals and third-party applications.

Responsibilities

• Resolve incidents that lower-tiered engineers cannot.
• Mentor lower-tier engineers.
• Write Work Instructions and Standard Operating Procedures.
• Work within a Service Desk ticketing application.
• Assist Operations Managers with technical queries.

Skills

Microsoft Windows for Endpoints

Microsoft Office

Verbal communication

Written communication

Education

Grade 12

A+ and N+

Microsoft Certified: Endpoint Administrator Associate

Bachelor's Degree in Computer Science or Information Technology Diploma

Job description

A leading tech solutions provider is seeking an Onsite Desktop Engineer for their Durban location. This role involves resolving complex technical issues, mentoring junior engineers, and creating operational documentation within a dynamic environment. Candidates should possess at least Grade 12 education, A+ and N+ certifications, and ideally have a Bachelor's degree or related IT diploma. Strong communication skills and a willingness to learn about new technologies are essential for success in this role.