Senior NOC Engineer (Tier 4)

ikeja; Midrand; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading telecommunications company in Midrand is seeking a Senior NOC Engineer to monitor and optimize network performance. The ideal candidate will have 3-4 years of experience in a NOC environment, with strong skills in IP networking and familiarity with wireless technologies. This is an opportunity to make a significant impact in bridging the digital divide while working in a passionate team. Competitive benefits and opportunities for personal and professional growth are offered.

Benefits

Health insurance

Provident fund

Access to an online wellness platform

Qualifications

• 3-4 years in a NOC role required.
• Experience with wireless vendors is a must.
• Understanding of ISP design Networks is essential.

Responsibilities

• Monitor field teams for assistance requests.
• Identify and report offline sites using PRTG.
• Manage escalations effectively.

Skills

NOC experience

IP networking knowledge

Ubiquiti experience

Cambium experience

VPN and VoIP troubleshooting

Education

Network qualification

Job description

We are looking for a Senior NOC Engineer to join our team and take on a vital role in one of the core functions of ikeja’s business. You will be joining a talented and passionate team that is intrinsically motivated by the fact that we are a fast-growing tech-company that finds itself in the telecommunications space.

At ikeja, we believe in providing more than just a quality wireless internet solution – we’re dedicated to building and empowering the communities which we serve, by equipping them with the accessibility required for their personal and professional development.

Key Responsibilities

Field Teams

• Monitor Field Team groups for escalations and assistance requests, including switch renaming, device connection issues, and bespoke requests.

PRTG Monitoring

• Frequent monitoring of PRTG during shifts to identify offline sites/sectors.
• Alert the Internal NOC group of any offline sites/sectors at the start and end of shifts.
• Utilize PRTG to identify frequent sector issues and add problematic customers for connection tracking (PING, TRAFFIC, UPTIME).
• Update PRTG with missing or incorrect sector details.

Escalations

• Escalate down, flapping, or restoring sites to the Internal NOC and Tower Down group, unless instructed otherwise or unsure of the outage reason.
• Assist Area Managers by addressing specific client issues, even if not through APEX, based on direct contact with the client.

APEX Support

• Provide assistance on Apex with complex issues escalated from Senior engineers related to network quality, VPN, VoIP, or cloud-related faults raised by customers.

Nodes

• Alert on nodes experiencing low capacity or high client saturation.
• Migrate clients to sectors with available capacity and collaborate with mast engineers to plan and implement new sectors.
• Proactively monitor and plan node capacities, ensuring sufficient capacity with the mast teams.

Experience

• 3-4 years in a NOC role and a 1 network qualification.
• Experience with Ubiquiti, Cambium or related wireless vendors.
• Good understanding on IP networking, basic dynamic routing protocols and ISP design Networks.
• Basic understanding of PtMP wireless technologies, 5ghz and 2ghz applications.

Network Topology

• Thorough understanding of the entire network topology, including access and core networks.
• Awareness of the impact of failures across link capacity, upstream, and downstream nodes.

Escalation Management

• Ability to handle escalations in the absence of the NOC Manager.
• Proficiency in managing infrastructure team escalations and responses.

Node Failures

• Quick detection of node failures and ability to provide a detailed explanation of the impact and cause.

Network Proficiency

• In-depth knowledge of standard network practices at the CCNP level of networking.

A successful Senior Network Engineer should possess these skills and competencies to effectively manage and optimize the network infrastructure at a Tier 4 level.

Why Join Us?

• At ikeja, we’re more than just a company - we’re on a mission to bridge the digital divide and unlock the potential of underserved communities. We’re looking for passionate individuals who share our vision and are eager to help us achieve it.
• If this sounds like the opportunity you’ve been waiting for, apply now to join our team and make a meaningful impact!

• The opportunity to grow both in your personal and professional capacity.
• Health insurance and provident fund.
• Access to an online wellness platform, providing free and confidential support from licensed therapists.

How to apply

To apply for this role, please submit a resume outlining your experience and qualifications.