Senior Manager: Customer Review ARO

Absa Group; Johannesburg; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading South African bank is seeking an experienced analyst to combat financial crime. The role involves leading data-driven processes for customer reviews, conducting advanced analysis, and developing compliance dashboards. Candidates must have a National Diploma or Higher Certificate and at least 5 years' experience in Anti-Money Laundering or a related field. Join a dynamic team innovating in compliance and risk management within a collaborative environment.

Qualifications

• Minimum 5 years’ experience in Anti-Money Laundering or Compliance.
• Proven experience in data analytics, data mining, and analytical tools.

Responsibilities

• Lead design and implementation of data-driven processes for customer reviews.
• Perform advanced data analysis on customer review outputs.
• Develop and maintain dashboards to monitor customer review effectiveness.
• Conduct comparative and trend analysis of review statistics.
• Collaborate with stakeholders across IT and Compliance.
• Provide expertise in financial crime risk mitigation through data insights.

Skills

Data analytics

Risk management

Analytical thinking

Compliance management

Education

National Diploma or Higher Certificate in Anti-Money Laundering, Compliance Management, or Data Analytics

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Bring your analytical expertise to the fight against financial crime.

Job Description

Key Responsibilities

• Lead the design and implementation ofdata-driven processesto support customer reviews in line with AML policies, FATF guidance, and regulatory requirements.

• Performadvanced data analysison customer review outputs to identify risk patterns, emerging typologies, and potential threats.

• Develop and maintaindashboards and reporting mechanismsto monitor the effectiveness of customer review processes and ensure compliance with internal standards.

• Conductcomparative and trend analysisof review statistics to identify inefficiencies and propose enhancements.

• Collaborate with stakeholders across IT, Compliance, and Business Units to ensure seamless integration of analytics into operational workflows.

• Provide subject matter expertise infinancial crime risk identification, prioritisation, and mitigationthrough data insights.

• Support governance forums with actionable intelligence and insights derived from customer review data.

What We’re Looking For

• ANational Diploma or Higher Certificate(NQF Level 5) in Anti-Money Laundering, Compliance Management, and or within Data Analytics.

• Minimum5 years’ experiencein Anti-Money Laundering, Fraud, Financial Crime Risk Investigations, or Compliance.

• Proven experience indata analytics, data mining, and the use of analytical tools to support compliance and risk functions.

• Strong understanding ofFICA, AML regulations, and corresponding banking laws.

• Advanced skills inanalytical thinking,risk management, andregulatory compliance.

• Ability to translate complex data into clear, actionable insights for decision-making.

Why Join Absa?

At Absa, we’re not just about banking—we’re about building a safer financial ecosystem. You’ll be part of a dynamic team that usesdata intelligenceto drive real impact in the fight against financial crime. We offer a collaborative environment, opportunities for growth, and the chance to be at the forefront of innovation in compliance and risk.

Ready to make a difference?

Apply now and help us protect what matters.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised.