Senior IT Support Technician - CompTIA A+/N+ | ITIL

IT Empowerment Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A technology services firm in Cape Town is seeking a Support Technician to provide comprehensive hardware and software support. The ideal candidate must possess valid CompTIA A+ and N+ certifications, along with ITIL Foundation Certification. Responsibilities include managing IT systems, training junior technicians, ensuring customer satisfaction, and adhering to company policies. This role is perfect for individuals who excel in technical problem-solving and customer service, and it offers a dynamic work environment where communication and collaboration are key.

Qualifications

• Must have valid CompTIA A+ & N+.
• Expert knowledge on Preventative Maintenance.
• Ability to analyze and repair product failures.

Responsibilities

• Manage, maintain and repair IT systems.
• Provide guidance to Junior Support Technicians.
• Ensure 98% customer satisfaction feedback rating.
• Identify and resolve hardware and software issues.
• Train employees to analyze and repair failures.

Skills

Windows

MS 365

COMPTIA

Education

CompTIA A+ certification

CompTIA N+ certification

ITIL Foundation Certification

Job description

A technology services firm in Cape Town is seeking a Support Technician to provide comprehensive hardware and software support. The ideal candidate must possess valid CompTIA A+ and N+ certifications, along with ITIL Foundation Certification. Responsibilities include managing IT systems, training junior technicians, ensuring customer satisfaction, and adhering to company policies. This role is perfect for individuals who excel in technical problem-solving and customer service, and it offers a dynamic work environment where communication and collaboration are key.