Senior IT Support Engineer

Ozow; Cape Town; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A fintech company is seeking a Senior IT Support Technician in Cape Town. This role demands extensive experience in IT support, advanced troubleshooting skills, and the ability to mentor junior staff. Responsibilities include resolving complex IT incidents, contributing to security compliance, and collaborating with cross-functional teams. Ideal candidates will possess a relevant tertiary qualification and professional certifications. Join us to make an impact in an innovative environment.

Qualifications

• 7–10+ years of IT support experience in a corporate or enterprise environment.
• Proven expertise in hardware, software, and networking troubleshooting.
• Professional certifications such as ITIL Foundation or Microsoft Certified.

Responsibilities

• Provide advanced support for escalated IT incidents as per SLAs.
• Mentor junior IT support technicians and improve IT processes.
• Collaborate with teams to enhance IT services and documentation.

Skills

Technical troubleshooting

Root cause analysis

Microsoft Intune

Microsoft Defender

Microsoft Purview

Azure cloud services

ITIL best practices

Communication skills

Education

Tertiary qualification in Information Technology

Tools

Service management tools

Ticketing systems

Job description

Overview

We are seeking an experienced Senior IT Support Technician to join our team. The successful candidate will play a key role in delivering advanced technical support, ensuring high-quality service to end-users, and resolving complex IT issues. This role requires a hands-on technical specialist who can operate independently, mentor junior team members, and contribute to the continuous improvement of our IT environment.

You are an ideal candidate if you have:

• 7–10+ years of IT support experience in a corporate or enterprise environment
• A tertiary qualification in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Proven expertise in technical troubleshooting and root cause analysis across hardware, software, networking, and operating systems (Windows OS, M365, Apple IOS )
• Strong experience with Microsoft Intune, Microsoft Defender, and Microsoft Purview
• Experience supporting and administering Azure cloud services
• Familiarity with service management tools, ticketing systems, and ITIL best practices
• Advanced problem-solving skills with the ability to resolve escalated and complex issues independently
• Excellent communication and interpersonal skills to collaborate effectively with both technical and non-technical stakeholders
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Professional certifications such as ITIL Foundation, CompTIA A+, or Microsoft Certified: Modern Desktop Administrator Associate (advantageous)

Your roles and responsibilities:

• Provide advanced technical support for escalated and complex IT incidents, ensuring timely resolution in line with SLAs
• Troubleshoot and resolve hardware, software, and network issues with a focus on root cause analysis and long-term solutions
• Act as a subject matter expert for Microsoft technologies (M365, Intune, Defender, Purview, Azure)
• Mentor and provide guidance to junior IT support technicians, encouraging knowledge sharing and skill development
• Collaborate with cross-functional teams to improve IT processes, documentation, and service delivery
• Assist with the deployment, configuration, and maintenance of corporate IT systems and applications
• Contribute to IT security by ensuring compliance with policies, security standards, and best practices
• Participate in projects related to system upgrades, migrations, and new technology implementations
• Monitor and manage support requests using service management tools, ensuring accurate updates and reporting
• Stay current with emerging technologies and recommend improvements to enhance IT operations

During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you\'re driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance

As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards