Senior Insights Executive

Iq Business Group; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insights firm in Johannesburg is seeking a Senior Insights Executive to lead projects and deliver quality results through research design and data analysis. The ideal candidate will have 3-5 years of research experience, with strong leadership and project management skills. Responsibilities include managing accounts and translating data into impactful insights. The position requires fluency in English and proficiency in Microsoft Office tools. This is a permanent role aimed at fostering sustainable growth and diversity within the organization.

Qualifications

• 3 - 5 years of research experience in CX or Market research.
• Fluent in English, both spoken and written.
• Post-graduate qualification is preferred.

Responsibilities

• Lead projects and accounts, driving insights and growth.
• Manage account activities and collaborate across departments.
• Translate data into insights addressing key client business questions.

Skills

XM / CX Research

Leadership skills

Project management skills

Analytical thinking

Customer insight & focus

Education

Degree in economics, marketing, sociology, psychology or related field

Tools

Microsoft Office (Outlook, Excel, PowerPoint, Word)

Job description

Senior Insights Executiveiqbusiness Insights South AfricaJohannesburg, GautengPermanentPosted - Closing Date 20 JANUARY

We have an opportunity for a seasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis.
As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Job Description

Roles and Responsibilities:

• A good understanding of XM / CX Research
• Leadership skills
• Project management skills
• Ensure sound relationships with all internal and external stakeholders
• Research design, Data analysis, consolidation and presentation
• Translate data into insights that address key client business questions
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals
• Technical platform knowledge
• Knowledge transfer
• Thought leadership

Competencies

• Strategic Thinking / Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building / Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability
• Critical thinking
• Storytelling
• Time management

Requirements

• 3 - 5 years research experience (preferably in the CX or Market research industry)
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
• Fluent in English (spoken and written)
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word
• As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification
• IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals