Senior Insights Executive

IQbusiness South Africa; Gauteng; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading insights consultancy in South Africa seeks an experienced XM Senior Insights Executive to manage projects and deliver high-quality research insights. The ideal candidate has 3-5 years of experience in CX or market research, a relevant degree, and strong analytical and project management skills. You will work closely with various departments to drive business growth through data analysis and insights generation. Join us and contribute to strategic decision-making and client solutions.

Qualifications

• 3 - 5 years research experience in CX or Market research.
• Holds a relevant degree, preferably a post-graduate qualification.
• Fluent in English, both spoken and written.

Responsibilities

• Manage account activities and collaborate across departments.
• Deliver high-quality results through research design and data analysis.
• Translate data into actionable insights for clients.

Skills

Leadership skills

Project management skills

Analytical thinking

Customer insight & focus

Communication skills

Education

Degree in economics, marketing, sociology, psychology, science, research, statistics, or business

Tools

Microsoft Office (Outlook, Excel, PowerPoint, Word)

Job description

We have an opportunity for aseasoned XM Senior Insights Executive to lead projects and accounts, driving insights and growth through expert research design and data analysis. As a key team player, you'll manage account activities, collaborate across departments, and ensure timely delivery of high-quality results.

Roles and Responsibilities

• A good understanding of XM/CX Research
• Leadership skills
• Project management skills
• Ensure sound relationships with all internal and external stakeholders
• Research design, Data analysis, consolidation and presentation
• Translate data into insights that address key client business questions
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals
• Technical platform knowledge
• Knowledge transfer
• Thought leadership

Competencies

• Strategic Thinking/Insights
• Business Acumen
• Analytical thinking
• Attention to detail
• Customer insight & focus
• Relationship building/Networking
• Service delivery excellence
• Decision making
• Open & effective communication
• Problem solving
• Process Orientation
• Adaptability
• Critical thinking
• Storytelling
• Time management

Requirements

• 3 - 5 years research experience (preferably in the CX or Market research industry)
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification
• Fluent in English (spoken and written)
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word

Please note: As all IQbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information; our recruitment process requires that the following background checks be completed: credit, criminal, ID, and qualification verification.

IQbusiness is committed to sustainable growth and transformation, we embrace diversity and employ previously disadvantaged individuals.