Senior Frontline Tech Support Lead – Networking, M365 & VoIP

HR Corporation; Roodepoort; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading technical support firm in South Africa seeks an experienced Front Line Senior Technical Support Agent to manage technical interfaces for clients. Responsibilities include providing end-to-end support for ICT services, from troubleshooting issues to managing incidents. Candidates should have a background in ICT support with at least 5 years of experience and possess an IT Diploma or relevant certifications. This role demands strong technical skills and the ability to thrive in high-pressure environments.

Qualifications

• 5+ years of verifiable experience in ICT Support role.
• Deep understanding of Networking fundamentals and Cybersecurity concepts.
• Proficiency in M365 administration and hosted VoIP solutions.

Responsibilities

• Manage first-line technical responses via helpdesk and multiple channels.
• Provide end-to-end support for Internet/Connectivity, Network Infrastructure, M365, and VoIP systems.
• Execute diagnostics and lead escalation process, coordinating with departments and vendors.

Skills

Technical proficiency

Client relationship management

Technical troubleshooting

Incident coordination

Networking fundamentals

Cybersecurity concepts

M365 administration

Hosted VoIP solutions

Education

IT Diploma/Degree or relevant certifications (CCNA, M365)

Job description

A leading technical support firm in South Africa seeks an experienced Front Line Senior Technical Support Agent to manage technical interfaces for clients. Responsibilities include providing end-to-end support for ICT services, from troubleshooting issues to managing incidents. Candidates should have a background in ICT support with at least 5 years of experience and possess an IT Diploma or relevant certifications. This role demands strong technical skills and the ability to thrive in high-pressure environments.