Senior Field Service Technician - Grinding

Metso Outotec; Alberton; On-site; ZAR 40 000 - 60 000; Full time

Job summary

A global leader in sustainable solutions is seeking a Field Service Technician specializing in grinding in South Africa. The role involves coordinating service requests, ensuring safety on site, and managing field service tasks efficiently. Candidates should have a Matric qualification and 3-5 years of experience in heavy industry, particularly with grinding mills. Strong communication and problem-solving skills are essential. Join a company committed to fostering an inclusive culture and making a positive impact in the industry.

Benefits

Global incentive program

Extensive learning opportunities

Supportive network across the world

Qualifications

• Minimum 3-5 years of experience in heavy industry, preferably with grinding mills.
• Experience with planning and maintenance execution in a field service environment.
• Able to identify improvement opportunities that deliver value to the business.

Responsibilities

• Coordinate and manage customer service requests and site activities.
• Execute field service site activities safely.
• Ensure FSM work orders are completed as per processes.

Skills

Interpersonal skills

Leadership

Microsoft Excel

Communication skills in English

Problem-solving

Education

Matric (Grade 12)

Tools

Microsoft Word

Microsoft PowerPoint

Job description

Overview

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 13 February 2026

JOB TITLE: FIELD SERVICE TECHNICIAN – GRINDING, SOUTH AFRICA

We are seeking a Field Service Technician - Grinding, to join our FSE Team. The successful candidate will be responsible for, but is not limited to the use of Field service Systems such as FSM, FSE related Apps and ensuring that customer specific requirements are fulfilled by identifying the correct resources and planning the safe and timely execution of Field service tasks in the most cost-efficient manner in the FSM system under the guidance of the Field service leadership team.

In this position, you will report to FS Supervisor, FS Manager, Field Service Operations.

This position is mainly located in Alrode, Gauteng.

TEAM YOU BELONG TO

You will join the FSE Team and work closely with internal and external stakeholders, such as Customers, FS Management, Other Field Service Team Members including Technicians and Contractors, FSE Site Contract Managers, Sub-Contractors and Service Coordinators.

WHAT YOU WILL DO

Responsible for the coordination and execution of:

• Action and manage customer service requests, enquiries, and site activities as and when they arise
• Site mobilization including inductions, medicals, flight tickets, visas/work permits and site access
• Scheduling, planning & travel logistics of teams identified for site work, plan and manage own work schedules
• Review maintenance requirements on scope of work and secure / confirm availability of manpower, materials stored on site, wear and spare parts requirements
• Safe execution of FS site activities on site
• Submitting weekly timesheet entries of own hours
• Ensure Field Service Management (FSM) work orders are completed as per Metso processes and procedures, service report finalization within 7 days after completion of site work
• Compliance with Metso field service processes and procedures
• Support and maintain utilization and safety reporting process
• Be a customer contact for Field service team
• Following up on spares / services required for Field service jobs
• Establishing and confirming scope of FS work with customers
• Be proactive in ensuring that all costs are collected in a timely manner prior to job closing and invoicing
• Other tasks as assigned by Service Operations Manager

WHO YOU ARE

• Matric (Grade 12)
• Minimum 3-5 years of experience in heavy industry, preferably with grinding mills, inspections, maintenance and resource planning
• Experience with planning and maintenance execution in a field service environment
• Experience with working in a customer-focused and fast-paced professional field service environment

WORKING CONDITIONS

• 15% office based
• With unlimited growth potential in field service operations

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Strong interpersonal, leadership and administrative skills
• Willing to actively engage in problem solving
• Ability to effectively communicate defined reliability guidelines to customers
• Capable to identify improvement opportunities that deliver value to the business based on performed analysis
• Strong written and verbal communication skills in English with additional languages considered a plus
• Proficient in Microsoft Excel, Word and PowerPoint

• Professional
• Team Player
• Attention to detail
• Self-motivated

WHAT\'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there\'s a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH

Want to rise above the possible with us?

• Go to our website www.metso.com, click on careers and start your application
• Go to PeoplePoint, click on careers and start your application

Hiring Manager: Deon Erasmus

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change. Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

metso.com