Senior Desktop Support Lead - Shape IT Helpdesk Projects

Manqoba It Services; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A technology services company in South Africa is seeking an experienced Senior Desktop Support Technician to provide advanced technical support and supervise junior staff. The ideal candidate will have 2–3 years of experience in desktop support, relevant certifications, and a strong background in customer service and team leadership. Join us to enhance IT support initiatives and drive continuous improvement in service delivery.

Qualifications

• 2–3 years of experience in desktop support.
• Relevant certifications required.
• Strong background in customer service and leadership.

Responsibilities

• Provide advanced technical support to internal users and clients.
• Supervise and mentor junior desktop support staff.

Skills

Customer service

Team leadership

Advanced technical support

Education

Relevant certifications

Job description

A technology services company in South Africa is seeking an experienced Senior Desktop Support Technician to provide advanced technical support and supervise junior staff. The ideal candidate will have 2–3 years of experience in desktop support, relevant certifications, and a strong background in customer service and team leadership. Join us to enhance IT support initiatives and drive continuous improvement in service delivery.