Senior desktop and Office 365 Engineer

TenacIT Solutions; Gqeberha; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A managed service provider in Gqeberha is seeking a Senior Desktop & Office 365 Engineer. You will manage client support tickets, configure software, and troubleshoot issues, with a strong focus on Office 365. Applicants should have 4-5 years of relevant experience and hold certifications in IT support services. The role requires strong problem-solving skills and is in-office.

Qualifications

• 4–5 years in a similar support or engineering role.
• Experience managing support tickets via email or phone.
• Proven expertise in maintaining and troubleshooting Office 365.

Responsibilities

• Manage and resolve client support tickets.
• Configure client software and troubleshoot related issues.
• Maintain Office 365 portal and Exchange.

Skills

Strong hands-on experience with Office 365

User management (Azure AD sync or cloud)

Troubleshooting Exchange and mailbox issues

Spam filtering and DNS management

Excellent problem-solving skills

Education

2- or 3-year diploma in IT support services

A+ certification

N+ certification

Job description

We’re looking for someone ready to grow — independently, boldly, and with purpose.

We're a managed service provider passionate about delivering tailor-made ICT solutions through world-class technologies. Our work transforms how our clients do business, and we're proud of that. But what makes us different is our culture: we value accountability, continuous improvement, and real ownership of the work you do. TenacIT is a space where growth isn’t just encouraged, it’s expected.

About the Role

We're on the hunt for a Senior Desktop & Office 365 Engineer to join our Gqeberha-based team. You'll play a critical role in supporting our clients across a wide range of technical issues, with a strong focus on Office 365 and desktop support. You'll need to work smart, independently, and with confidence. We’re looking for someone who enjoys solving problems and thrives in an environment where initiative is the norm.

What You’ll Bring to the Team

Academic Requirements:

• A 2- or 3-year diploma in IT support services, or
• A+ and N+ certifications
• (Additional certifications or qualifications? Let us know, we value a well-rounded technical foundation.)

Work Experience:

• 4–5 years in a similar support or engineering role
• Strong hands-on experience with Office 365:
• User management (Azure AD sync or cloud)
• Exchange and mailbox troubleshooting
• Spam filtering, mail tracing, and DNS management

Key Responsibilities:

• Manage and resolve client support tickets via email or phone
• Configure client software, email accounts, and troubleshoot related issues
• Maintain and troubleshoot Office 365 portal and Exchange
• Conduct regular patch management, hardware support, and antivirus updates via RMM tools

Location:

This role is an in-office position based in Gqeberha (formerly Port Elizabeth).