Senior Customer Experience Leader

Barratt And Co; Johannesburg; On-site; ZAR 500 000 - 700 000; Full time

Job summary

A dynamic iGaming company in Johannesburg is seeking an experienced Customer Service Manager to lead their team and enhance customer satisfaction. The ideal candidate must possess over 5 years of experience in customer service management, preferably in the iGaming industry, along with a Bachelor's degree in Business. This role requires strong leadership and communication skills.

Qualifications

• Over 5 years of experience in customer service management, preferably in the iGaming industry.
• Strong leadership skills to guide the customer service team.
• Excellent communication skills to interact with customers and staff.

Responsibilities

• Lead the customer service team to provide excellent support.
• Manage customer feedback and complaints effectively.
• Ensure compliance with industry standards.

Skills

Leadership

Communication

Customer Service Management

Education

Bachelor's degree in Business or related field

Job description

A dynamic iGaming company based in Johannesburg seeks a Customer Service Manager to lead their team and enhance customer satisfaction.

The ideal candidate should have over 5 years of experience in customer service management, preferably in the iGaming industry.

Responsibilities include leading the customer service team, managing feedback and complaints, and ensuring compliance with industry standards.

A Bachelor's degree in Business or related field is required along with strong leadership and communication skills.