Senior Consultant - Client Relations

Kaelo; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A healthcare solutions company is seeking a Client Relations Consultant to manage relationships with clients and ensure satisfaction with products and services. The ideal candidate will have 3-5 years of corporate client servicing experience, particularly in the healthcare industry. Key responsibilities include building client relationships, managing portfolios, and identifying growth opportunities to enhance loyalty and satisfaction. Strong communication and problem-solving skills are essential for success in this role.

Qualifications

• 3 – 5 Years Corporate Client Servicing Experience.
• Health care industry experience.
• Facilitation and presentation experience.
• Service and sales experience.
• Event and knowledge management.

Responsibilities

• Building and maintaining relationships with clients.
• Conducting client satisfaction reviews.
• Identifying up-sell and cross selling opportunities.
• Managing a portfolio of clients according to SLA.
• Tracking and evaluating CRM processes.

Skills

Client relationship management

Report writing skills

Process skills

PowerPoint skills

Creative thinking

Problem solving skills

Communication skills

Planning and organization

Education

Grade 12 matric

Job description

Purpose

The Client Relations Consultant manages the relationships with our clients, building long sustainable business relationships. Focusing on growth through opportunities and key relationship management outcomes. Ensuring retention of business and enhanced loyalty to our brand. Working closely with the sales and operational teams to manage relationships with clients and continuously improve and adapt.

Responsibilities

• Building and maintaining relationships with clients and key personnel within key account companies
• Conducting reviews and needs based research to ensure clients are satisfied with products and services
• Identify and implement up-sell and cross selling opportunities
• Creating awareness of product offerings and ensuring knowledge is transferred to all levels of audiences
• Escalating and resolving areas of concern as raised by clients, through accurate root cause analysis and ensuring continuous improvement is driven
• Manage a portfolio of clients in accordance to the agreed Service Level Agreement
• Develop and enhance retention and growth strategies
• Develop, maintain and improve consistent client communication and engagements
• Track, measure and evaluate the effectiveness of CRM processes within each client
• Review, analyse reports and submit recommendations for new opportunities and align to the purpose of the business offerings.
• Work with our clients in accordance with the SLA and ensure that all planned services are delivered and administrated in terms of requirements
• Manage and strengthen the relationship with all clients in the portfolio
• Ensure that all events are planned and implemented effectively, and measure success and improvements
• Ensure that all events are monitored in accordance with the allocated budget
• Document all meetings and ensure clients receive feedback within agreed upon turn‑around times
• Develop pro‑active initiatives that improve the client's business and efficiencies within Kaelo

Qualifications

Work Experience – Required

• 3 – 5 Years Corporate Client Servicing Experience
• Health care industry experience
• Facilitation and presentation experience
• Service and sales experience
• Event and knowledge management

Work Experience – Preferred

Education and or training background

Education – Required

• Grade 12 matric

Technical Skills or Knowledge – Required

• Report writing skills
• Process skills
• PowerPoint and presentation skills

Additional Information

• Accountability
• Action orientated
• Communication
• Business writing and presentation skills
• Problem solving skills
• Creative thinking
• Strong relationship skills
• Growth and development mind‑set
• Planning and organisation
• Resilient and adaptive
• Systems thinking and connecting ability
• Professional and brand conscious

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