Senior Business Analyst

iOCO Pty Ltd; Cape Town; On-site; ZAR 800 000 - 1 000 000; Full time

Job summary

A technology consulting firm is seeking a Senior Business Analyst in Cape Town to analyse data and support agile development. The ideal candidate will have at least 7 years of experience in business analysis, preferably within software development, and a strong understanding of eCommerce. Responsibilities include client consultations, documenting business requirements, and building relationships across teams.

Qualifications

• Minimum 7 years’ experience in Business Analysis within a software development environment.
• Experience in online and digital eCommerce platforms.
• Strong understanding of online customer journeys and order lifecycle.

Responsibilities

• Understand client value chains and structures; consult stakeholders.
• Elicit, gather, and analyse business requirements with minimal supervision.
• Collaborate to manage a well-prioritized backlog for delivery teams.

Skills

Business Analysis

eCommerce

Digital Product Understanding

Payment Gateway Knowledge

API Knowledge

Cross-Functional Collaboration

Job description

We're seeking a Senior Business Analyst to join our team! If you're a mastermind at analysing data, identifying trends, and creating solutions, then we need you! Apply now and let's fight the forces of business chaos together!

What you’ll do:

• Consult to our client(s), and their stakeholders, to understand their value chain, structure, functions, and products and/or services.
• Building and maintaining strong relationships with clients and acting as a consultant on the projects or applications.
• With little supervision, elicit, gather, analyse, document, validate and communicate business requirements (User Stories and Acceptance Criteria)
• Write clear and concise user stories, epics, and features aligned with the INVEST principles to support effective agile development.
• Collaborate with the business to build and maintain a well-prioritized backlog, ensuring delivery teams have a continuous flow of valuable work.
• Conduct in-depth product analysis by developing strong knowledge of the existing product and identifying opportunities for improvement and innovation.

Your expertise:

• At least 7 years’ experience in Business Analysis across a software development environment.
• eCommerce Experience: Proven track record working in online and digital environments, specifically within consumer-facing platforms (iOS, Android, Web).
• Digital Product Understanding: Strong grasp of online customer journeys, product listing and detail pages (PLP/PDP), promotions, cart/checkout flows, and end-to-end order lifecycle.
• Payment Gateway Knowledge: Experience in scoping and analysing payment integrations, understanding of gateway providers, fraud management features, and PCI compliance considerations.
• API Knowledge: Ability to understand and document API specifications, perform API testing, and work closely with developers to ensure correct integration and data flow across systems.
• Cross-Functional Collaboration: Ability to work effectively across squads including developers, product owners, UX/UI, QA, and business stakeholders.