Senior BPO Operations Leader - Johannesburg Hub

Bebeerecruitment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A prominent recruitment firm is looking for an experienced Senior BPO Operations Leader to manage its offshore delivery hub in Johannesburg. The role focuses on vendor relationship management, operational excellence, and leveraging ATS/HRIS platforms to optimize business processes. Ideal candidates should have extensive experience in BPO operations, especially in staffing and recruitment, combined with strong leadership and strategic planning capabilities. This is an opportunity for results-driven professionals passionate about operational success.

Qualifications

• Extensive experience in BPO operations, preferably in staffing and recruitment.
• Strong leadership and strategic planning skills.
• Ability to manage vendor relationships effectively.

Responsibilities

• Oversee operational excellence at the offshore delivery hub.
• Manage vendor relationships and ensure service quality.
• Utilize ATS/HRIS platforms to enhance business processes.

Skills

BPO operations expertise

Leadership

Strategic planning

Tools

ATS/HRIS platforms

Job description

A prominent recruitment firm is looking for an experienced Senior BPO Operations Leader to manage its offshore delivery hub in Johannesburg. The role focuses on vendor relationship management, operational excellence, and leveraging ATS/HRIS platforms to optimize business processes. Ideal candidates should have extensive experience in BPO operations, especially in staffing and recruitment, combined with strong leadership and strategic planning capabilities. This is an opportunity for results-driven professionals passionate about operational success.