Senior Adjudicator

SET Consulting; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A leading consulting firm in Pretoria is seeking a Senior Adjudicator to manage the resolution of complaints against financial services providers. Ideal candidates will have an LLB or BCom degree, a CFP qualification, and 5 years of experience in financial services, including managerial capacity. Strong knowledge of financial regulations and excellent interpersonal skills are required for successful complaint handling in a dynamic environment.

Qualifications

• Minimum of 5 years’ experience within the financial services industry, of which at least three must have been in a managerial capacity.
• Thorough understanding of the FAIS Act and its subordinate legislation.
• Technical and practical knowledge of financial advisory, FAIS regulatory compliance, and market conduct regulations.

Responsibilities

• Oversee resolution of complaints lodged with the company.
• Manage performance of Junior Adjudicators and Adjudicators.
• Research areas of the law and provide legal advice.

Skills

Matric certificate

Certified Financial Planning (CFP) Qualification

Strong Background in Short and Long-Term Insurance

Exceptional Drafting, Communication and Interpersonal Skills

Strong Time Management and Planning Skills

Education

LLB or BCom Degree or relevant NQF Level 7 FSCA-approved degree

Tools

Microsoft CRM Programme

Job description

Role: Senior Adjudicator

Location: Pretoria

Job Purpose

To oversee the resolution of complaints lodged with the company against financial services providers. This role requires operating within a target-driven environment to ensure complaints are resolved in a manner that is procedurally fair, informal, economical, and expeditious.

Requirements :

• Matric certificate.
• Minimum qualification should be an LLB or BCom Degree or a relevant NQF Level 7 FSCA-approved degree.
• A Certified Financial Planning (CFP) Qualification.
• Minimum of 5 years’ experience within the financial services industry, of which at least three must have been in a managerial capacity.
• A thorough understanding and appreciation of the legal environment in which the Office operates, including a thorough understanding of the FAIS Act, 37 of 2002 and its subordinate legislation.
• Technical and practical knowledge of financial advisory, FAIS regulatory compliance, the pension funds industry, insurance, and market conduct / TCF regulation.
• An understanding of financial services legislation - FAIS Act, FSR Act, PFA, LTIA, TCF, PPR, ITA, Insurance Act
• Strong Background in Short and Long-Term Insurance, Financial Planning, and Dispute Resolution.
• Market Conduct, and FAIS Regulatory Compliance.
• Understanding of general and technical financial product knowledge.
• Knowledge of the Microsoft CRM Programme or similar.
• Exceptional Drafting, Communication and Interpersonal Skills
• Strong Time Management and Planning Skills

Key Performance Areas

• Ensure complaints allocated to the relevant Junior Adjudicators and Adjudicators are considered and disposed of in a procedurally fair, informal, economical, and expeditious manner.
• Manage the performance of staff.
• Collect, interpret statistics, and provide reports as and when required.
• Identify trends in complaints received.
• Mediate / conciliate in complex matters and, where necessary, provide guidance to the Case Management team.
• Lead investigations into complex cases and, where necessary, provide guidance to the Case Management Team.
• Research various areas of the law applicable and provide sound legal advice.
• Undertake all job training, mentorship, and support to ensure that the staff are fully knowledgeable about complaint resolution, financial services, and associated business processes.
• Coach, support, and guide the team pertaining to all aspects of daily operations within the Case Management environment.
• Attend internal and external meetings, prepare presentations, and interact with the media on behalf of the company.
• Various other duties as may be determined by the Manager : Dispute Resolution .