Senior 3rd Line Systems Engineer - VMware, Cloud & Networking

Viadex (Pty) Ltd; Gauteng; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT service provider in South Africa is seeking a 3rd Line Systems Engineer to join their dynamic team. This role involves providing remote technical support and troubleshooting for various IT issues while ensuring compliance with SLA agreements. Candidates must have over 5 years experience in IT Service Desk environments, particularly with VMware and Microsoft systems. The position offers opportunities for global travel and funding for further education, making it an exciting career prospect.

Benefits

Global and national travel opportunities

Free parking

Life Assurance

Funding for accreditations

Qualifications

• 5+ years' experience supporting VMware and Cisco environments.
• 3+ years' experience with firewalls and SAN storage.
• Strong knowledge of Microsoft Systems including Active Directory and DNS.

Responsibilities

• Log and progress support tickets through MSP systems.
• Provide remote 3rd line technical IT support.
• Manage incidents to resolution and maintain client expectations.

Skills

VMware VCP

MCSE / MCITP

5+ years IT Service Desk support

Firewalls support

Microsoft Systems support

Education

Matric or equivalent secondary education

Tools

VMware

Cisco networking

HPE networking

FortiGate

Job description

A leading IT service provider in South Africa is seeking a 3rd Line Systems Engineer to join their dynamic team. This role involves providing remote technical support and troubleshooting for various IT issues while ensuring compliance with SLA agreements. Candidates must have over 5 years experience in IT Service Desk environments, particularly with VMware and Microsoft systems. The position offers opportunities for global travel and funding for further education, making it an exciting career prospect.