Senior 3rd Line IT Support Engineer (Azure/VMware/Citrix)

Mindmatch Consulting; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A technology consulting firm in Cape Town seeks a 3rd Line Support Engineer to resolve technical issues, mentor team members, and improve service standards. This role requires excellent English communication skills, a proactive attitude, and a minimum of 5 years in IT services. Successful candidates will possess strong technical expertise in cloud services and networking. Benefits include exposure to advanced IT solutions and potential for career progression.

Qualifications

• Minimum of 5 years' experience in an IT service environment.
• Ability to prioritize and handle multiple tasks simultaneously.
• In-depth knowledge of Windows Operating Systems (Desktop and Server).

Responsibilities

• Providing remote support via tickets to resolve customer issues.
• Owning complex issues until resolution.
• Researching and identifying solutions to complex hardware and software issues.

Skills

Strong influencing and interpersonal skills

Excellent customer service skills

Proactive, can-do attitude

Hands-on technical experience

Excellent verbal and written English skills

Education

Diploma or degree in IT, Computer Science, or related field

Tools

VMWare / Hyper-V

Microsoft Azure

Microsoft 365 Administration

Active Directory

Network devices knowledge

Job description

A technology consulting firm in Cape Town seeks a 3rd Line Support Engineer to resolve technical issues, mentor team members, and improve service standards. This role requires excellent English communication skills, a proactive attitude, and a minimum of 5 years in IT services. Successful candidates will possess strong technical expertise in cloud services and networking. Benefits include exposure to advanced IT solutions and potential for career progression.