Senior 3rd Line Engineer - Remote MSP Support

Uptime Solutions Ltd; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A leading managed service provider is seeking a Level 3 Engineer to deliver remote technical support to clients based in the UK. This role requires strong communication and advanced technical skills across Microsoft and networking technologies. You will be a key escalation point, involved in project delivery and mentoring other engineers. The position offers full-time remote work with access to training and development opportunities, within a diverse and inclusive culture.

Benefits

Access to company-funded training

Diversity and inclusion culture

Remote working with full work-kit

Qualifications

• At least 2 years’ experience as a Level 3 support engineer.
• Experience in a multi-client environment, resolving escalated issues.
• Advanced knowledge of Microsoft and networking technologies.

Responsibilities

• Provide remote and telephone-based technical support.
• Be the key escalation point for technical issues.
• Contribute to project deployments and ensure smooth transitions.

Skills

Strong communication skills

Experience with Microsoft 365

Advanced skills in Azure AD

Network implementation skills

Problem-solving skills

Education

Microsoft Certifications: AZ-104, MS-100, MS-101

CompTIA Network+ or Security+

Cisco CCNA

Tools

Ticket management systems (like ConnectWise)

VMware, Citrix, Hyper-V, Azure

Job description

A leading managed service provider is seeking a Level 3 Engineer to deliver remote technical support to clients based in the UK. This role requires strong communication and advanced technical skills across Microsoft and networking technologies. You will be a key escalation point, involved in project delivery and mentoring other engineers. The position offers full-time remote work with access to training and development opportunities, within a diverse and inclusive culture.