Security Manager (Cape Town)

Sun International; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A prominent hospitality group in Cape Town is seeking a Security Manager to oversee security operations. This role involves managing the in-house security team, conducting risk assessments, ensuring compliance with regulations, and maintaining high standards of customer service. The ideal candidate has at least 5 years of security management experience and a B Tech Degree in Security Management. Competitive package offered, with shift work required.

Qualifications

• Minimum of 5 years in security management, managing complex operations.
• Previous security experience advantageous.
• Certifications: PSIRA B grade (preferably A grade).

Responsibilities

• Lead and manage security operations for the business unit.
• Conduct risk analysis concerning internal and external risks.
• Oversee compliance with security standards and regulations.
• Manage security budgets and financial reports.
• Develop customer experience standards for security services.

Skills

Motivating others

Decision-making

Training

Coaching

Performance analysis

Resource control

Influencing

Negotiating

Leadership

Education

Grade 12

B Tech Degree in Security Management

Tools

MS Office

EGS

Job description

Job title: Security Manager (Cape Town)

Job Location: Western Cape, Cape Town

Deadline: September 14, 2025

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Job Purpose

The Security Manager has the overall responsibility and accountability for leading and managing the security operations, including the management of the in-house security company, for the business unit in line with regulations, legislative requirements, and company standards.

Key Performance Areas

Security Planning & Delivery

• Understand the Group Security strategy and align objectives for the Unit’s Security deliverables.
• Facilitate the management and achievement of milestones of deliverables.
• Understand and integrate leading trends and technology regarding security practices.
• Conduct risk analysis of the business unit areas concerning internal and external risks and compliance management.
• Troubleshoot queries/problems received by the department.
• Manage and allocate people and operational resources.
• Align practices with EE, SD, and procurement transformation strategies to contribute towards BBBEE targets.
• Act as a Subject Matter Expert on safety and security issues for the business unit.
• Report on the function's results, including Monthly Financial Review reports, Risk Reports, Month-end reports, and FIC reporting.

Security Governance & Standards

• Oversee development and updating of Security standards and processes at a unit level.
• Integrate Group standards into Unit Operations.
• Monitor and align practices with legislative compliance, gaming regulations, and security protocols.
• Implement control measures within departments to mitigate risks.
• Conduct weekly walkabouts to monitor compliance.
• Ensure staff are trained and competent against regulatory requirements.
• Work with internal stakeholders to identify and address risk areas.
• Ensure compliance for events, including security plans and staffing.
• Ensure full compliance with liquor licenses and trading hours.

Investigations & Case Management

• Quality assure investigation and audit processes.
• Allocate cases for investigation and audit.
• Plan audits and risk audit schedules.
• Conduct high-priority investigations.
• Manage evidence preservation for internal, CCMA, and criminal cases.
• Make decisions on investigation outcomes, including criminal cases or disciplinary actions.
• Follow judiciary processes to completion.
• Oversee investigations and report on risks.
• Liaise with Head Office Legal regarding subpoenas.
• Ensure continuity through proper handovers.
• Verify reports and registers.
• Liaise with internal and external stakeholders.
• Validate Money Laundering Reporting Officers as per FICA.

People Leadership

• Provide guidance on surveillance, compliance, and security policies.
• Motivate and lead to foster positive relationships.
• Track and improve employee engagement.
• Identify and manage training and development needs.
• Manage internal communication and ensure staff competence.
• Recruit and select talent per EE plans.
• Drive employee value proposition.
• Manage performance and coaching of managers.
• Promote a performance management culture.

Budget Management

• Manage security function budgets, costs, Capex, PIP, and forecasting.
• Prepare financial reports for the security unit.

Customer Experience Management

• Develop customer experience standards for security.
• Handle escalations and complaints effectively.
• Engage with VIP guests when needed.
• Ensure staff provide quality customer service.
• Monitor and address gaps in customer experience.

Vendor Relationship Management

• Participate in sourcing and negotiating security contracts and SLAs.
• Maintain relationships with service providers.
• Support providers in overcoming challenges.
• Manage contract deliverables and monitor costs/staffing.

Stakeholder Relationship Management

• Inform and communicate with staff and external providers.
• Share objectives, standards, and procedures.
• Report on incidents and liaise with authorities.
• Consult stakeholders and provide feedback.
• Guide on risk management.

Requirements

Education

• Grade 12
• B Tech Degree in Security Management

Experience

• Minimum of 5 years in security management, managing complex operations.
• Previous security experience advantageous.
• Certifications: PSIRA B grade (preferably A grade).

Work Conditions & Special Requirements

• Ability to work shifts as required.
• Mobility and visual/hearing capability with aids.

Skills & Knowledge

Core & Personal Behavioral Competencies

• Motivating others, decision-making, training, coaching, performance analysis, resource control, influencing, negotiating, leadership.

Technical Proficiency Competencies

• Visual information processing, use of security equipment, compliance, attention span, financial management, computer skills (MS Office, EGS), integrity, communication skills, security and safety expertise.