SDR Manager – Client Success & Operations

Hire Hangar; Cape Town; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A dynamic marketing agency is seeking an SDR Manager to oversee client relationships and manage outbound campaigns. The ideal candidate will serve as the primary contact for clients, leading SDRs to achieve their targets while ensuring CRM accuracy and providing performance insights. Proficiency in tools like HubSpot and Zapier is essential. The role involves building systems for operational efficiency and delivering strategic recommendations. This position is based in Cape Town, South Africa.

Qualifications

• Experience managing clients or accounts in a sales or GTM environment.
• Strong understanding of outbound motions and SDR performance metrics.
• Proficiency in building reports and automations with relevant tools.

Responsibilities

• Manage client expectations and performance reviews.
• Lead SDRs to meet activity and meeting targets.
• Optimize workflows and maintain CRM accuracy.

Skills

Client management

Outbound sales expertise

Data analysis

Communication

Task organization

Tools

HubSpot

Zapier

GoHighLevel

Excel

Job description

We’re looking for an SDR Manager who can manage client relationships while running the operational side of outbound campaigns. You’ll be the main point of contact for clients, ensure their SDRs deliver results, and build the systems that keep everything running efficiently.

Responsibilities

• Serve as the primary contact for clients, managing expectations, performance reviews, and campaign updates.

• Lead and support SDRs working on client accounts; ensure they hit activity and meeting targets.

• Build and optimize workflows using HubSpot, Zapier, GoHighLevel, and internal tools.

• Maintain CRM accuracy, reporting, and lead routing for all client projects.

• Deliver weekly performance summaries and strategic recommendations.

• Troubleshoot issues, refine targeting, and optimize outbound processes.

Requirements

• Experience managing clients or accounts in a sales or GTM environment.

• Strong understanding of outbound motions and SDR performance metrics.

• Advanced proficiency in HubSpot, Zapier, GoHighLevel, and Excel.

• Ability to build automations, reporting dashboards, and data-driven insights.

• Organized, clear communicator, and comfortable juggling multiple client accounts.