SATIC: ITSM Risk and Governance Analyst

PwC Careers Africa; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global professional services firm is looking for an ITSM Risk and Governance Analyst to ensure IT services operate within a risk and governance framework. You will play a key role in managing risk, compliance, and continuous improvement initiatives. The ideal candidate has a bachelor's degree in IT or Business, along with certifications such as CISA or CISM, and 2-5 years of relevant experience. This position involves stakeholder engagement, process management, and data analysis in the technology sector.

Qualifications

• 2-5 years of experience in risk management or compliance, preferably in technology.
• Strong knowledge of compliance regulations related to technology risk and IT governance.
• Proven experience in process documentation and service design.

Responsibilities

• Analyze and manage service demand in alignment with business needs.
• Investigate root causes of recurring incidents for permanent solutions.
• Prepare reports on risk management activities and compliance findings.
• Engage with stakeholders for compliance updates and risk management support.

Skills

Risk management

Compliance

Data analysis

Process improvement

Education

Bachelor’s degree in Information Technology, Risk Management, or Business Administration

Certifications (e.g., CISA, CISM)

Tools

Compliance management software

Reporting tools

Job description

Join PwC’s South Africa Technology & Innovation Centre (SATIC) – a strategic hub delivering cutting‑edge, tech‑enabled solutions to global clients. At SATIC, we combine human ingenuity with advanced technology platforms to solve complex challenges and drive innovation across industries.

The ITSM Risk and Governance Analyst at SATIC plays a crucial role in ensuring that the organization’s IT services operate within a robust risk and governance framework. This position is designed for a proactive professional who is passionate about compliance, risk management, and continuous improvement within the technology landscape.

Minimum Requirements

• Bachelor’s degree in Information Technology, Risk Management, Business Administration, or equivalent experience.
• Certifications related to risk management or governance frameworks (e.g., CISA, CISM) are advantageous.
• Minimum of 2-5 years of experience in risk management, compliance, or related roles, preferably within the technology sector.
• Proven experience in process documentation, service design, or continuous improvement initiatives.
• Strong knowledge of compliance regulations and frameworks related to technology risk and IT governance.
• Proficient in data analysis, reporting tools, and compliance management software.

Responsibilities

Demand Management:

• Analyse service demand to align IT resources with business needs.
• Collaborate with business units to manage service capacity planning.

Problem Management:

• Investigate root causes of recurring incidents and work towards permanent solutions.
• Maintain a comprehensive problem database for future reference.

Reporting and Analysis:

• Prepare detailed reports on risk management activities and compliance findings.
• Conduct analyses to foresee potential risk areas and suggest mitigation strategies.

Communication and Coordination:

• Lead communication efforts regarding risk management activities within IT.
• Coordinate with various departments to align governance and risk priorities.

Continuous Improvement:

• Lead efforts to refine governance and risk management processes.
• Identify and implement strategies for enhancing compliance activities.

Training and Support:

• Develop training materials to heighten risk awareness within IT departments.
• Facilitate sessions to improve compliance understanding and practices.

Governance and Compliance Support:

• Ensure ITSM processes meet governance frameworks and compliance.
• Support audits and compliance reviews to uphold integrity of IT operations.

Stakeholder Engagement:

• Engage with stakeholders for compliance updates and risk management support.
• Drive initiatives that reflect stakeholder feedback in governance improvements.

Process Management & Improvement:

• Support initiatives that enhance process control in governance and compliance
• Document policies that improve risk mitigation strategies.

Assisting with Configuration Management:

• Work with Configuration Management to ensure compliance impacts are accurately tracked.
• Maintain up-to-date records supporting governance initiatives.