SAP SuccessFactors Support Consultant

Mediro ICT; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A technology services company is seeking a Level 1 Support Consultant for SAP SuccessFactors based in Johannesburg, South Africa. The candidate must provide support, coordinate user testing, and assist with training delivery. Essential qualifications include a Senior Certificate with an IT degree or diploma, along with a minimum of 3 years of experience in similar roles. Understanding HR business processes and having strong communication skills are vital for success in this position.

Qualifications

• 3+ years of experience as an SAP SuccessFactors Support Consultant.
• SAP SuccessFactors certification is an advantage.
• Solid understanding of HR business processes.

Responsibilities

• Provide Level 1 Support for SAP SuccessFactors.
• Act as first point of contact for business users.
• Coordinate testing activities with business super users.

Skills

Communication skills

Coordination

Stakeholder engagement

Education

Senior Certificate plus relevant IT Degree or Diploma

Tools

SAP SuccessFactors

SAP Employee Central

SAP Learning Management System

Job description

Overview

Provide Level 1 Support for SAP SuccessFactors (primarily Employee Central & LMS).

Act as the first point of contact for business users, handling basic issues and coordinating escalations.

Coordinate testing activities with business super users for releases, enhancements, and fixes.

Support training preparation and delivery, including job aids, user guides, and functional walkthroughs.

Maintain and update process, configuration, and testing documentation.

Work closely with HR and IT teams to ensure smooth end-user operations.

Understand HR business processes and align system actions or requirements accordingly.

Requirements

• Senior Certificate plus relevant IT Degree or IT Diploma or certifications plus solid work experience.
• SAP Success Factors certification (advantage).
• Must have 3 years minimum experience as an SAP SuccessFactors Support Consultant.
• Good communication, coordination, and stakeholder engagement skills.

Technical skills required

• At least 3 years’ Level 1 Support experience with SAP SuccessFactors required.
• SAP SuccessFactors (3 years min.).
• SAP EC (SAP Employee Central) 3 years min.
• SAP LMS (SAP SuccessFactors Learning) 3 years min.
• Strong understanding of HR business processes.

Advantageous skills

• Knowledge of SAP SuccessFactors PMGM and Succession Planning modules will be an advantage.

• Experience: Between 3 - 5 Years.