SAMP Support Technician

Sebenzana App; Johannesburg; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading engineering solutions provider in Johannesburg is seeking a SAMP Support Technician to enhance engineering data utilization. Responsibilities include configuring SAMP instances, providing technical support, and conducting data analysis to optimize client workflows. The ideal candidate will have a National Diploma in Engineering and strong analytical skills to improve processes. Competitive compensation and career growth opportunities are provided.

Benefits

Exposure to diverse engineering environments

Professional growth opportunities

Collaborative team culture

Qualifications

• Experience in engineering technical support environments.
• Strong ability to troubleshoot technical issues.
• Experience in data entry and platform management.

Responsibilities

• Implement and configure SAMP instances at client sites.
• Provide frontline technical support and resolve client issues.
• Perform data analysis to identify inefficiencies.

Skills

Analytical skills

Client service focus

Strong communication

Proficiency in MS Excel

Education

National Diploma in any Engineering discipline

BEng or BSc Degree in electrical/mechanical engineering

Tools

MS Office

MS Project

Google Suite

Job description

Overview

Location : South Africa Permanent Position ( Full-Time )

Are you a technically minded professional with a passion for systems data and engineering support Were seeking a highly skilled and proactive SAMP Support Technician to join our dynamic team and play a key role in the implementation support and optimization of the SAMP platform across client sites.

This is a hands-on role focused on helping clients maximize the value of their engineering data through system configuration data analysis troubleshooting and user training.

Responsibilities

• Implement and configure SAMP instances at client sites including :
• Functional Location (FL) & Inspection Location (IL) setup
• Dashboard configuration QCP creation dynamic images and risk assessment setup
• Check sheet creation and inspections capture
• Provide frontline technical support and resolve client issues via support tickets
• Monitor data quality and integrity across the platform
• Perform data analysis to identify inefficiencies and engineering-related issues
• Deliver hands-on system training and develop user-friendly training materials
• Guide clients through system workflows including survey events action tracking and inspections
• Recommend enhancements to improve system usage and client workflows
• Promote and enforce safety standards and risk mitigation practices in line with HSEC plans
• Collaborate with engineers graduates and other internal teams to ensure smooth service delivery

Collaboration Network

• Reports to : SAMP Operations Lead
• Works closely with : Service Engineers Graduates Clients
• Maintains cooperative relationships with internal teams and external stakeholders

Qualifications

• National Diploma in any Engineering discipline (essential)

Experience & Skills

• Experience working in engineering technical project or business support environments
• Prior experience with data entry system support or platform management
• Strong analytical skills and the ability to generate insights from data
• Proficiency in MS Excel Google Sheets and platforms used for project tracking (e.g. MS Project Google Suite)
• Ability to develop process improvements troubleshoot technical issues and train users
• A strong focus on client service teamwork and knowledge sharing

Personal Attributes

• Organized and deadline-driven
• Strong problem-solving skills with a continuous improvement mindset
• Comfortable leading or guiding others and coordinating activities
• Strong communicator with a collaborative can-do attitude

Benefits

Why Join Us

• Be part of a forward-thinking team focused on engineering excellence
• Work directly with clients on live projects and impactful engineering solutions
• Gain exposure to diverse environments and contribute to process optimisation
• Lead by example grow professionally and share your expertise

Requirements : BEng or BSc Degree or equivalent in electrical / mechanical engineering Professionally registered engineer certification will be advantageous.

15 years of rotating equipment industry experience with a track record in solving complex problems on various types of rotating equipment sets such as steam turbines, gas turbines, pumps, compressors & reciprocating engines. Proven track record in effective problem-solving capability within the various industries through project references Extensive experience in rotor dynamics and vibrations. Experienced in rotating equipment design and engineering analysis (CAD, FEA etc.) Proficiency in relevant software and tools for data analysis, planning and reporting. MS Office / Project / Google Skills & Knowledge : Design Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models. Engineering and Technology Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services. Mechanical Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Administrative Knowledge of administrative and drawing office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology. Building and Construction Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

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