Salesforce Service Cloud Business Analyst

TLT Appointing; Durban; On-site; ZAR 400 000 - 550 000; Full time

Job summary

A leading recruitment firm in Durban seeks a Business Analyst to analyze business capabilities and collaborate with teams on IT solutions. Qualified candidates should have a Matric certificate and preferably a BCom in Information Systems, along with 4-7 years of experience, particularly with Salesforce Service Cloud. Strong analytical skills and the ability to meet strategic goals are essential. The position is full-time and on-site, ideal for those seeking to leverage their business analysis skills in a dynamic environment.

Qualifications

• A Matric certificate and preferably a BCom in Information Systems or similar.
• A recognised business analyst certification such as IIBA CBAP is desirable.
• 4-7 years of experience as a business analyst.

Responsibilities

• Collaborate with business stakeholders to identify necessary business capabilities.
• Work with project managers, architects, and developers on IT solutions.
• Ensure digital platforms meet strategic company goals.

Skills

SQL

Agile

Business Analysis

Visio

Waterfall

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Systems Analysis

Data Analysis Skills

Education

Matric certificate

BCom in Information Systems

Tools

Salesforce Service Cloud

Visio

Job description

Business analysts at work with business stakeholders to identify and analyse the necessary business capabilities including business processes data requirements user interfaces and other system features. Furthermore business analysts collaborate with project managers technical architects other business analysts software development teams and testing teams in the specification design and implementation of IT system solutions.

The aim is to ensure that digital platforms effectively and efficiently achieve the strategic goals that the company sets for itself

Qualifications

• A Matric certificate and preferably a BCom in Information Systems or another similar high-quality tertiary education qualification such as a diploma or degree are required.
• A recognised business analyst professional certification such as the IIBA CBAP is desirable but not mandatory

Required Experience and Salesforce Skills

Experience : 4-7 years as a business analyst including at least 3 years of hands-on project work specifically with Salesforce Service Cloud. Experience in the financial services industry would be advantageous.

• Salesforce Certified Service Cloud Consultant (Highly Preferred)
• Salesforce Certified Business Analyst (Preferred)

Remote Work : No

Employment Type : Full-time

Key Skills

SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business requirements, SDLC, Systems Analysis, Data Analysis Skills

Experience: years

Vacancy: 1