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A prominent outsourcing firm in Durban is seeking a Team Leader to oversee a group of call center associates. The role involves coaching team members to meet performance expectations and ensuring that customer service delivery aligns with contractual KPIs. Ideal candidates will possess strong communication skills and have a background in sales or a leadership role. Flexibility in scheduling is required, as is the ability to work under pressure. This is an excellent opportunity for motivated individuals wishing to lead a dynamic team.