Sales Team Leader - Call Center Coach

Concentrix; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A prominent outsourcing firm in Durban is seeking a Team Leader to oversee a group of call center associates. The role involves coaching team members to meet performance expectations and ensuring that customer service delivery aligns with contractual KPIs. Ideal candidates will possess strong communication skills and have a background in sales or a leadership role. Flexibility in scheduling is required, as is the ability to work under pressure. This is an excellent opportunity for motivated individuals wishing to lead a dynamic team.

Qualifications

• Experience in a Team Leader role or similar is advantageous.
• Ability to lead a team in multi-tasking and meeting deadlines.
• Highly motivated individual with coaching skills.

Responsibilities

• Supervise call center associates and monitor work attendance.
• Coach direct reports regularly to achieve performance metrics.
• Handle escalated customer calls as needed.
• Conduct team meetings for communication and input.

Skills

Experience in Team Leader role

Sales experience

Strong communication skills

Mentoring and coaching skills

Job description

A prominent outsourcing firm in Durban is seeking a Team Leader to oversee a group of call center associates. The role involves coaching team members to meet performance expectations and ensuring that customer service delivery aligns with contractual KPIs. Ideal candidates will possess strong communication skills and have a background in sales or a leadership role. Flexibility in scheduling is required, as is the ability to work under pressure. This is an excellent opportunity for motivated individuals wishing to lead a dynamic team.