Sales Team Lead

Makro South Africa; Mbombela; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading retail chain in Mpumalanga is seeking a Sales Team Lead to drive customer service excellence and increase market share. This role involves leading a sales team, setting recruitment targets, and analyzing market trends to improve sales performance. The ideal candidate should have a 3-year Marketing Diploma and a minimum of 1-3 years in a sales management position. This opportunity promotes a culture of inclusivity, encouraging applications from individuals with disabilities.

Benefits

Equal opportunity employer

Safe working environment

Qualifications

• Minimum of 1–3 years in a sales management position.
• Experience in managing and developing a sales team.
• Strong understanding of market trends and sales environments.

Responsibilities

• Lead the sales team to achieve recruitment targets.
• Analyze market trends to identify sales opportunities.
• Conduct daily meetings to monitor sales performance.
• Develop strategies to enhance customer satisfaction.

Skills

Customer Focus

Analytical Skills

Sales Strategy

Team Leadership

Education

3-year Marketing Diploma

Tools

SAPCRM

Job description

Summary

We encourage people with disabilities to apply. The Sales Team Lead is responsible to find new opportunities in the market place to deliver customer service excellence and increase Makro market share and profits through staff engagement.

Functions / Responsibilities

• Achieve set recruitment targets per store
• Actively recruit new customers as per annual targets
• Ensure customers are recruited based on the Business Development proposition in a professional manner
• Facilitate opening of new cards, accounts and setting up customer to hand over to CRO
• Ensure first experience of customer with Makro is professional, efficient and customer satisfaction uphold at all time
• Analyse and interpret sales and market information to ensure volume/profit growth
• Actively analyse market trends and sales environment to source for sales / profit opportunities
• Develop recruitment strategy for relevant market/geographical area
• Identify key focus areas that will drive profitability
• Manage and track KPI's relevant to above
• Communicate to all sales representatives what their daily/ weekly and monthly sales targets
• Monitor weekly to see how far sales staff are compared to their set sales targets
• Conduct monthly PITSTOPS with all sales staff
• Ensure action plans are in place to improve performance
• Analyse daily sales
• Conduct daily morning meetings to communicate individual and store sales performance
• Ensure all customer expectations and requirements are appropriately met
• Manage customers' expectations and communicate appropriately
• Sets an example for customer focused behaviour
• Consistently provide customer satisfaction through all actions
• Deal effectively and timely with customer complaints and ensure that complaints are resolved or escalated
• Communicate the information to all sales staff by means of morning meetings and monthly PITSTOPS
• Identify and implement new opportunities to grow the customer base of your department
• Assist in execution of Business Development Sales Plan via market development
• Suggest changes to price books, promotions, rebates and any other pricing if not relevant to current Business Development environment
• Assist in processes that will ensure sales staff to excel in customer service excellence
• Apply sound financial principles in market development and investigate processes that can change/adjust to result in cost saving
• Manage expenses closely and report/suggest changes to optimize internal profitability
• Provide sales staff member with SAPCRM reporting or from other internal system that will assist sales team in having customer information at tip of fingers

Team Management

• Plan and facilitate the Training and Development of new staff
• Set targets and/or performance standards in conjunction with staff
• Draw up and monitor action plans to correct inadequate performance
• Ensure staff members are retained within the Department via appropriate work challenges
• Develop a Talent pool within the team /department
• Re-evaluate the effectiveness of the performance management agreements with team members to ensure it is still meets the business needs
• Conduct monthly sessions
• Conduct on-the-job coaching; identify and fill performance gaps
• Monthly coaching and training
• Build capability through coaching and collaboration
• Collaborate with other departments and functions (stakeholders) to optimize workflow
• Investigate opportunities to increase sales staff performance and submit findings to Business Development Sales Manager
• Check on relevance of job descriptions / role models and suggest changes as internal processes or market changes occur
• Meet and consult with key stakeholders to increase internal processes and reduce operational cost

Minimum Academic, Professional Qualifications and Experience

• 3—year Marketing Diploma
• Minimum of 1–3 years in sales management position (or showing managerial skills in current team format)

Competency Standards

• Live the values
• Judgment
• Customer/Member Centered
• Planning & Improvement
• Influence and Communicate
• Culture, Diversity & Inclusion
• Business and Route to Market Strategy
• Product knowledge
• Competitor knowledge
• Price books
• Pricing strategy and rebates
• Return on Investment
• Finance and Budgeting
• Revenue Growth Management principles
• SAP Order Generation process
• Fulfilment model and process
• Coaching principles
• Company strategy and levers
• Business and market development
• Review and update

Employment Equity and Inclusion

We believe that every employee deserves a safe environment—free from discrimination, harassment, and inappropriate behavior—where they can thrive and perform at their best. Our policies promote equal opportunity and a culture of accountability. If you ever feel unsafe or witness behaviors that do not align with Massmart's values, we encourage you to speak up. Massmart is an equal opportunity employer and encourages all people including people with disabilities to apply for the role.

Application Requirements

• Contact details (email and contact number)
• Full name
• Date of birth
• Race
• Gender
• Disability status
• Location (Current city/town of residence)
• Qualifications and training
• Work experience
• Memberships (if any)
• Personal and technical skills, including computer literacy

Privacy Notice

By responding to this application and providing your personal information, you confirm your express and informed consent for Massmart Holdings Limited and all its subsidiaries and all affiliated companies ("Massmart"), to process your personal information in order for Massmart to consider your application for this position. All Personal Information that you provide to the Company will be used and/or retained only for the purposes for which it is collected, whereafter it will be permanently destroyed. Your information is only retained if it is required by law or where you have given consent to us to retain such information for an extended period. To read more about our privacy policy and how we process your information, please visit level.

Application Process

Due to the volume of applications we receive, should you not hear from us within 14 days of your application, kindly consider your application unsuccessful.