Sales Operations Supervisor

Premier FMCG (Pty) Ltd; Johannesburg; On-site; ZAR 350 000 - 500 000; Full time

Job summary

A leading FMCG company seeks a Route Manager in Johannesburg to oversee route sales, ensure optimal vehicle allocation, and manage a team of drivers and assistants. Candidates must have at least 3 years of supervisory experience in a fast-paced FMCG environment, be skilled in route planning, and possess strong analytical and communication skills. The role demands a proactive approach to meet delivery targets and manage logistics efficiently.

Qualifications

• Minimum 3 years sales supervisory experience in FMCG.
• Strong computer literacy.
• Working knowledge of geospatial data.

Responsibilities

• Manage route sales and driver shortages effectively.
• Ensure correct allocation of drivers and vehicles.
• Analyse customer service trends.

Skills

Customer service execution

Route planning

People management

Analytical skills

Communication skills

Education

Matric or equivalent

Tools

Advanced Excel

Geographic information systems

Telematics software

Job description

Job Description

Purpose of the job: To maximize the route potential thus ensuring profitable availability. Managing route sales, driver shortages, crates and PODs through your team consisting of Salesman Drivers and Sales Assistants. Daily coaching of Salesman Drivers.

Responsibilities

• Ensure that drivers and vehicles are allocated correctly to enable daily route monitoring, driver debriefing, and reporting on the planned vs. actual route adherence.
• Daily route management of bakery delivery vehicles.
• Analyse and report on operational and customer service trends.
• Ensure all systems supporting DRM are functional, e.g., Vigil & Mix Telematics.
• Responsible for DRM system reporting to management of daily, weekly and monthly KPI hit rates, departure times, excess kilometres, unplanned routes and kilometres.
• Control driver shortages.
• Control outstanding crates.
• Overall management of drivers and sales assistants.

Attributes

• Positive, action‑oriented attitude.
• Creative and innovative thinking.
• Ability to work flexibly and proactively to achieve results.
• Ability to think and work independently.

Qualification Requirements

• Matric or equivalent.

Experience Requirements

• Minimum 3 years sales supervisory experience, with a strong emphasis on customer service execution in an FMCG environment.
• Computer literate.
• Geographic information systems.
• Advanced Excel user.
• Route planning systems an advantage.
• Working knowledge of geospatial data (spatial data).
• Routing and distribution optimisation.
• Working knowledge of vehicle telematics technology and software.
• People management – experience working with people at all levels of the organization.

Key Outputs

• High level of understanding of the FMCG industry.
• Good relationship and communication skills.
• Good administrative skills.
• Ability to work under pressure and meet deadlines.
• Prepared to work additional hours.
• Analytical and innovative mindset.
• Attention to detail.
• Basic IR skills.
• Well‑developed capability on Outlook, PowerPoint, Word, and Excel.